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Duties and responsibilities:
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Receive and check-in passengers and baggage on the flight at the check-in counter or transfer desk.
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Checks and verifies the passenger’s passport, visa and health certificates validity and authenticity
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Conducts mandatory security questions on the contents of checked and cabin baggage to all passengers while accepting their baggage on the flight.
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Profiles the passengers before accepting to identify if he/she comes under the category of passenger with special needs, unruly passengers or medically fit to travel.
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Ensures utmost care while accepting UM (unaccompanied minor) passengers by following the customer airlines policies and procedures.
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Ensures smooth and speedy clearance of the check-in process by:
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Using minimum waiting time for passengers in queue so as to close the customer airlines check-in counters smoothly.
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Adhering to deadlines declared by airlines.
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Accept the passenger’s baggage as per the customer airlines baggage allowance policies over weight baggage to be charged, passengers to be guided to the excess baggage cashier desk for payment.
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If all requirements are met as per the customer airline standards the agent shall accept the passenger on the flight, ensure a boarding pass containing the name of the passenger, Flight number and date are issued to each seated passenger and all the relevant information through briefing to the passenger by pointing boarding card , and passengers to be guided to further departure control.
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Responsible for updating the corporate, customer airlines, Regulatory authorities’ policies, procedures, circulars and memos by reading understanding and by signing.
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Responsible for setting up and arranging of airlines stationary at check-in counter. Controlling boarding card, baggage tag, transit card and to ensure such items are safely and securely placed from the hands of unauthorized person and safely returned either to the Airlines office or company Airport office
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If allocated at the boarding gate, responsible for the boarding gate activities including boarding preparation, boarding control, rival assistance and relevant safety security matters concerning the customer airline.
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If allocated at immigration to monitor passenger cancellation due various reason, INAD, Deportee all information should be advised to customer airline and to supervisor.
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Immigration Officers clearance as per local authority procedure for departure flight to be obtained once all passengers boarded on the flight.
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Ensure passenger, baggage or other related discrepancies detected during the boarding process are resolved before flight departure by the support of supervisor.
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Performs any other related work as assigned by Superior
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Responsible to comply with the applicable laws, regulations and procedures of NASPORT and customers
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Responsible for exercising due diligence towards Health & Safety of self & others in the company and also environmental protection.
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Responsible for Safety & Quality of the function/ Task performed.
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Responsible for reporting to his superiors' occurrences, events, violations and acts that may affect safety, security and company reputation
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