- Job closed -

Passenger Service Agent

NASPORT believes that its employees are the key driving force behind its success and invests in training and development programs regularly. We offer our employees exciting opportunities to learn and broaden their experience thus contributing to their car

 Vacancy No: 1
 Gender: Male
 Section/Unit: Passenger Service
 Grade Level: 9
 Supervisor: Passenger Service Manager
 No. of Post: 1
 Duty Station: Khartoum
 Duration: One Year Renewable
 Closing Date: 15 Oct 2021


  • Handling customer airlines’ departing  passengers and baggage that are for loading in the flight as per the policy and procedures of the airlines and local authority regulations.
  • The check-in staff will also be responsible for ensuring safe and smooth handling of other related operational transactions and providing highest quality of service to the customers as per the airline, local authority and company’s operation Manuals, policies and procedures.


 Duties and responsibilities:

  • Receive and check-in passengers and baggage on the flight at the check-in counter or transfer desk.
  • Checks and verifies the passenger’s passport, visa and health certificates validity and authenticity
  • Conducts mandatory security questions on the contents of checked and cabin baggage to all passengers while accepting their baggage on the flight.
  • Profiles the passengers before accepting to identify if he/she comes under the category of passenger with special needs, unruly passengers or medically fit to travel.
  • Ensures utmost care while accepting UM (unaccompanied minor) passengers by following the customer airlines policies and procedures.
  • Ensures smooth and speedy clearance of the check-in process by:    
  • Using minimum waiting  time for passengers in queue so as to close the customer airlines check-in counters smoothly.
  • Adhering to deadlines declared by airlines.
  • Accept the passenger’s baggage as per the customer airlines baggage allowance policies over  weight baggage to be charged, passengers to be guided to the excess baggage cashier desk for payment.
  • If all requirements are met as per the customer airline standards the agent shall accept the passenger on the flight, ensure a boarding pass containing the name of the passenger, Flight number and date are  issued to each seated passenger and all the relevant information through briefing to the passenger by pointing boarding card , and passengers to be guided to further departure control.
  • Responsible for updating the corporate, customer airlines, Regulatory authorities’ policies, procedures, circulars and memos by reading understanding and by signing.
  • Responsible for setting up and arranging of airlines stationary at check-in counter. Controlling boarding card, baggage tag, transit card and to ensure such items are safely and securely placed from the hands of unauthorized person and safely returned either to the Airlines office or company Airport office
  • If allocated at the boarding gate, responsible for the boarding gate activities including boarding preparation, boarding control, rival assistance and relevant safety security matters concerning the customer airline.
  • If allocated at immigration to monitor passenger cancellation due various reason, INAD, Deportee all information should be advised to customer airline and to supervisor.
  • Immigration Officers clearance as per local authority procedure for departure flight to be obtained once all passengers boarded on the flight.
  • Ensure passenger, baggage or other related discrepancies detected during the boarding process are resolved before flight departure by the support of supervisor.
  • Performs any other related work as assigned by Superior
  • Responsible to comply with the applicable laws, regulations and procedures of NASPORT and customers
  • Responsible for exercising due diligence towards Health & Safety of self & others in the company and also environmental protection.
  • Responsible for Safety & Quality of the function/ Task performed.
  • Responsible for reporting to his superiors' occurrences, events, violations and acts that may affect safety, security and company reputation


 Minimum Qualification, Skills and Experience Required:


  • Education
  •  University Degree
  • Professional Experience
  • Passenger Handling Related Training preferable


  • Competencies Required


  • Effective communication in English
  • Computer Skills



Interested candidates who meet the above criteria should submit application including Position name through Afaroug@nascorporate.com  or to HR Department All application should be submitted before the 15 Oct 2021. Only qualified and short listed candidates will be contacted.


Copyright (c) Sudanjob.net, 2006-2021. All rights reserved