The Employment Initiative Khartoum is a programme run on behalf of the German Federal Ministry for Economic Cooperation and Development (BMZ) and the Delegation of the European Union by Deutsche Gesellschaft fürInternationaleZusammenarbeit (GIZ). The aim of the initiative is to improve employment prospects for refugees and local communities in Khartoum State, helping to contribute to sustainable development in Sudan. The Employment Initiative Khartoum manages measures for vocational qualification, employment promotion, private sector development and providing information to job seekers and potential entrepreneurs. Target groups are both the local population, refugees and internally displaced persons as well as women and people with disabilities in Khartoum State.

We are looking for a receptionist for our office in Khartoum. The receptionist will be responsible for handling visitors, manage day-to-day office operations and assist in secretarial services.

1. Responsibilities

The receptionist is responsible for

• liaising with visitors in a service-oriented manner on behalf of the office by providing a professional phone service, personally welcoming visitors and maintaining a high standard in the reception area
• dealing with phone calls related to GIZ
• ensuring incoming and outgoing calls are efficient and uninterrupted
• performing reception and secretariat services on a daily basis
• be responsible for COVID measures, jointly with support staff

The receptionist performs the following tasks:

2. Tasks

1. Phone and reception services

The receptionist

• if needed performs calls or receives calls as well as manages a callback list of all incoming calls which cannot be taken by the relevant staff member
• registers, documents and organises incoming and outgoing correspondence (fax, emails, packages and personally delivered messages, mail)
• ensures that visitors are comfortable by offering newspapers, refreshmentsetc.

2. Office work and services

The receptionist

• ensures creation and/or regular updating of a list of contacts and addresses (telephone, fax, email)
• sorts and distributes incoming correspondence (email, fax, other official documents)
• is responsible for distributing and accepting documents and packages to/from the post office, government institutions, embassies etc., and is responsible for these
• ensures information is put out for visitors
• is responsible for the reception screen operation, in cooperation with the communications team

3. Other duties/additional tasks

The receptionist

• performs other duties and tasks at the request of management

Qualifications

• secondary school education
• certificate/diploma or similar qualification from a recognised college

Professional experience

• at least 1-3 years’ professional experience in a comparable position

Other knowledge, additional competences

• good working knowledge of ITC technologies (related software, phone, fax, email, the internet) and computer applications (e.g. MS Office)
• very good written and oral knowledge of English, ideally a knowledge of German
• politeness and helpfulness in dealing with visitors
• willingness to upskill as required by the tasks to be performed – corresponding measures are agreed with management

Please submit the following documents through Sudanjob.net in soft copy:

• In English CV
• Motivation letter