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Liaisons Officer
Concern Worldwide

Concern Worldwide is an international humanitarian organization that strives for a world free from poverty, fear, and oppression. We deliver life-saving and life-changing interventions to the world's poorest and most vulnerable people. From rapid emergency response to innovative development programming, we go to the hardest to reach places to make sure that no-one is left behind.

 Salary Range: USD 533 USD 679
 Liaise with: Internal: Systems Director, Program Director, Country Financial Controller, Area Coordinator(s) and Area Manager(s) as well as all systems, finance and HR staff where applicable. External: Humanitarian Aid Commission, Government Line Ministries & Departme
 Section/Unit: Systems
 Grade Level: D
 Supervisor: Senior Officer Admin and Security.
 No. of Post: 1
 Duty Station: Khartoum
 Duration: 12 Months renewable based on the availability of funds
 Closing Date: 24 July 2021


The Liaison Officer is responsible for all day to day liaison with HAC and relevant Government Ministries/Authorities on Concern Worldwide’s behalf, including managing the passage of Concern’s program Technical Agreements and Memorandum of Understanding, visa’s and permits through HAC’s systems and minstrial system processes. In Coordination and Cooperation with program and Systems staff, the Liaison Officer is expected to ensure cordial relations with local authorities on behalf of Concern Worldwide as well as ensuring Concern’s compliance with all requirements (administrative and Coordination) of Federal and State Authorities.

 Duties and responsibilities:

International Staff process.

  • Responsible for applying, submitting & tracking (for renewal purposes) visa applications, work permits, residency permits, exit re -entry visas, in-country travel permits and other related official documentation for all Concern Worldwide international staff and visitors.
  • Provide advice on any legislation affecting/restricting NGO and foreign nationals working in Sudan such as VAT or income tax exemption.
  • Update Weekly International Staff Movement and maintain an up to date in-office tracking system for international staff in-country travel schedules.
  • Track International Staff Leave and R&R schedule n terms of visa’s and travel permit.
  • Maintaining both electronic and hard copies filling systems for international staff documentation & correspondences.


Government Relations

  • Identify key NGO stakeholders in relevant government ministries through the Humanitarian Aid Commission (HAC).
  • Develop and maintain good working relationships with HAC.
  • Ensure compliance of Concern Worldwide with all general requirements of the Federal and State authorities including submission of requested reports and responding to ad hoc requests and follow up with any pending authorizations/permissions to conduct programme activities.
  • Assist proactively to obtain the national registration and other similar necessary sub-agreements and MOU’s for Concern Worldwide in Sudan with relevant government ministries.
  • Act as the focal point for all government and representational correspondence – in coordination with the Country Director and/or Systems Director.
  • Accompany senior staff to meetings with government official and facilitate the conversation for a smooth representation of Concern Worldwide in those meetings.
  • Ensure all correspondence to the government is in line with Concern Worldwide’s policies.
  • Review any incoming and outgoing letters written in Arabic before it reach to the Systems Director or Country Director.
  • Ensure the Senior Management Team , ACs and AMs are kept updated on the structures of government at both Federal and State levels. 
  • Facilitate and follow up on all meetings with relevant government stakeholders as and when required. 



  • Liaise with HR department and Labour Office in HAC on arranging posting advertisements at the Labour Office as per HAC Regulations.
  • Liaise with HR department and Ministry of Labour representatives and set up dates for both Written and Oral interviews upon receiving details of candidates from the HR Department.
  • Arrange and coordinate any payments relating to recruitment fees to relevant authorities.
  • Liaise with Field Office HR Staff and provide guidance in liaisons with State HAC on matters relating to recruitment.


Program Support                                                 

  • Responsible for guiding and facilitating the progress of technical or sub agreements through the goverment approval procdures.
  • Assist the programe team to build a network with relevant authorities at field level to ensure continuous access to project sites. Advice programme teams on specific regulations which may impact or delay our ability to implement program activities.
  • Support programme teams in their communications with local authorities and advice on the communication strategy under the supervision with the Systems Director;
  • Assist program staff with the preparation of information and reports for government bodies and/or other agencies as necessary;
  • Ensure that all Concern Worldwide program staff (Field Managers, Program Managers) are aware of the procedures and the steps to follow to sign the project Technical-Agreements, drafting SOPs and providing briefings and training to staff where necessary.
  • Maintain a work schedule and plan ahead ensuring where possible, that Technical Agreements are prepared before the implementation start so that Concern Worldwide does not face difficulties or complications in the field with the authorities.
  • Streamline the process, timeframes and coordination in the programmatic compilation and feedback required for the Technical-Agreement approval process.
  • Coordinate and be focal point for the translation of all the documents English to Arabic and vice versa of all MOUs related documents are finalized on time.
  • Support the Area Coordinators and Area Managers to develop and maintain good working relationships with government officials tasked with coordinating and monitoring NGOs activities at state level.
  • Coordinate with staff with similar duties in other INGOs 
  • In consultation with adminstrater facilitate the timely processing and signature of Concern Worldwide’s Principle Agreement, Technical -Agreements, MOUs, annual registration and any other relevant agreements between Concern Worldwide and the government.
  • Actively follow-up all outstanding application filed with HAC or other govement bodies.
    • In coordination with HR Department, address any matters/correspondences relating to the Ministry of Labour.
    • Customs Clearance and Importation List and follow up for Customs Clearance Agreement
    • Update liaison mapping trackers and share them weekly with the Senior Officer Administration and Security.
    • Perform other government ministerial tasks and responsibilities assigned by the Senior Officer Administration and Security.
    • Conducts himself/herself both professionally and personally in such a manner as to bring credit to Concern Worldwide and to not jeopardize its humanitarian mission;

Emergency response

Concern is committed to responding to emergencies efficiently and effectively in order to help affected people meet their basic needs, alleviate suffering and maintain their dignity. To this end, when emergencies strike and Sudan program is to respond, all staff are required to actively participate in the response, regardless of location and contribute to the efforts aimed at achieving the humanitarian objective of the organization.

 Minimum Qualification, Skills and Experience Required:


  • Bachelor’s degree in Business Administration or related discipline.
  • At least 3 years' experience in same field with at least 2 years’ experience in an international NGO in a similar role.
  • Experience in dealing with peurecratic process.
  • Excellent interpersonal and communication skills, facilitation and problem solving skills.
  • Good working knowledge of Microsoft office package (Ms Word, Excel, Power point, email) and proficient user of office equipment (photocopier, scanner etc.)


  • Willingness to undertake regular field visits and interact with different stakeholders, especially primary stakeholders.
  • Ability to effectively communicate in English.



·        Managing yourself

·        Leadership

·        Communicating and working with others

·        Delivering Results

·        Planning and Decision Making



·        Creativity and Innovation

·        Influence, Advocacy and Networking

.        Change Management

Concern Code of Conduct and its Associated Policies.

Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s


Core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies


To apply : Please submit a cover letter , CV detailing your experience skills and qualifications, your experience and educational certificates, ID, Birth Certificate, National Number, Contact details for two professional references to Sudan Job  Website.






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