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IT Solution Assistant (Family Support Programme), SC5, Khartoum
 Vacancy No: 141548
 Section/Unit: ICT
 Grade Level: SC5
 Supervisor: Business Transformation Officer
 No. of Post: 141548
 Duty Station: Khartoum
 Duration: One Year
 Closing Date: 13 April 2021


WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis, and we are committed to promoting diversity & gender balance and encourage qualified female candidates to apply.


At WFP, we are looking for an experienced IT Solutions Assistant, to join our ICT team in the Sudan Family Support Programme to be hired on a Service Contract at SC5 level and to be based in Khartoum.  



WFP is currently providing technical assistance to the Government of the Republic of Sudan for the establishment of the Sudan Family Support Programme. The Sudan Family Support Programme will be a large-scale social safety net programme, which will provide cash assistance to around 80% of Sudanese households.


As part of WFP’s technical assistance provision for the Sudan Family Support Programme, WFP will be providing direct technical assistance for the development of a digital payment solution, payment delivery platform, reconciliation, and a complaints and feedback mechanism (CFM).


The IT Solutions Associate will be responsible for carrying-out system and equipment maintenance, undertake basic monitoring and troubleshooting of server systems and respond to basic queries about technology and systems to support the correct application of technology. The IT Solutions Associate will be responsible for the roll-out of new technologies and upgrades supporting the business continuity of the program. IT Solutions Associate will be responsible for applying emergency response process in coordination with IT Solutions Officer. IT Solutions Associate will be responsible to support the Customer Feedback Mechanism technology requirements and ensure its continuity. IT Solutions Associate is expected to operate in WFP and government sites as one area of responsibility.


 Duties and responsibilities:


KEY ACCOUNTABILITIES (not all-inclusive)

The IT Solutions Assistant (CFM) reports to the head of IT Solutions Development and is responsible for the following:

  1. Carry-out system and equipment maintenance tasks, such as back-up system data, system protection, to ensure they are running effectively and enable easy and efficient use.
  2. Undertake basic monitoring and troubleshooting of server systems (physical and virtual) to ensure a consistent delivery of IT services to staff within the Sudan Family Support Programme.
  3. Deploy the necessary upgrades and new technologies to ensure service delivery based on operational requirements.
  4. Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.
  5. Perform basic beta testing and support the roll out of new versions of software to ensure software is operational for Sudan family support program staff.
  6. Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems.
  7. Ensure all systems and hardware supporting the Sudan Family support program running in WFP and government locations including but not limited to disaster recovery requirements.
  8. Follow emergency response processes and procedures as defined to prevent business discontinuity.
  9. Provide first level technical support to all hardware including desktops, laptops and printers as well as operating system software and applications on Microsoft Windows Platform.
  10. Provide first level support for the alternative power solutions for the technology infrastructure in WFP and government sites.
  11. Perform any other related duties as required.


 Minimum Qualification, Skills and Experience Required:


Education: Completion of secondary school education. A post-secondary certificate in areas related to Information Communication Technology, software development etc.


Experience: Four years of relevant experience in Information Technology Processes, IT network design, deployment and administration, Application development, End-users/help desk support.


Language: Able to speak both English and Arabic


  • Experience with standard IT equipment, software packages and systems.
  • knowledge of server and network hardware, advance knowledge of network firewall, Client orientation, and Teamwork



To apply, please create a personal account and fill out the profile form with your personal information at http://www1.wfp.org/careers/job-openings. If you are an internal applicant, apply through your E-Recruitment profile.


  • In the application form, ensure filling the mandatory sections, attaching your CV, answering the pre-screening questions and agreeing on the legal statement before submitting your application.
  • Selection of staff is made on a competitive basis on account of potential and performance. All applicants will undergo a rigorous process which includes screening against job requirements, a technical test, and a panel interview.



We look for applicants with the highest integrity and professionalism who share our humanitarian values. We commit to promote diversity, gender parity and equality between men and women.
WFP strives to build a work environment that is safe and respectful, and free of sexual harassment and abuse of authority. We believe in open communication, and every individual at WFP is treated with respect regardless of gender, age, ethnicity, religious and political beliefs, etc.
In this pursuit, WFP assists women to balance work exigencies with personal and family responsibilities by providing an attractive compensation package, including fully paid maternity leave for 16 weeks, breastfeeding time off, and the possibility to avail of flexible working arrangements. Also, we endeavor to provide our staff, women, and men, with training and professional career


Closing date: 13 April 2021


  • Female applicants are strongly encouraged to apply.
  • WFP has zero-tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.
  • This position is open ONLY to Sudanese nationals or those authorized to live and work in Sudan according to Sudanese regulations. Applicants who do not meet this criterion will not be considered for this position.
  • WFP does not charge any fees at any stage of its recruitment process.


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