Purpose of the Consultancy
This consultancy is designed to lead the development of Health Emergency Communication Center (CC), by Strengthening governance arrangements and set up of the national call centre
Background and rationale:
The Directorate General of Emergency & Epidemic Control (DGEEC) is responsible of strengthening the country's health emergency and disaster management system, by raising the health system capacities and strengthening its infrastructure-which enables it to deal effectively with risks and prevent/reduce the occurrence of negative health impact. The Emergency Operation Centre (EOC) is responsible to improve communication and coordination between different actors and stakeholders in emergency response, and to ensure rapid & effective flow of information to facilitate evidence-based timely decision.COVID19 pandemic has imposed a serious need for effective communication at federal and state levels. Data flow needs to be charted and monitored effectively. Call centres -at federal and state levels- provide a rich source of data, which could potentially be a very accurate and sensitive reflection of the situation on the ground. The ministry of health is currently working to maximise the utilization of these call centres.
There is an urgent need for open, accessible and permanent communication channels between DGHEEC and all stakeholders especially affected communities, as Communication in health emergency is not well organized. Although recently the decision in the risk communication plan was towards unification of the communication channels to avoid unnecessary confusion or contradiction between the different messages. Therefore, DGHEEC communication center will works to fill this gap and provide a two-way communication channel collecting concerns, complains and notification from the affected communities and stakeholders and provides them with the relevant response and direction they need to know. The center will have various communication channels to suites every stakeholders and assuring everybody is hooked in the loop.”
Starting date: 15th April 2021
End Date: 15th July 2021