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Senior Registration Assistant / UNOPS Contract-Khartoum

The United Nations High Commissioner for Refugees is seeking for qualified candidate to fill the following post:

 Type of Contract: UNOPS Individual Contractor
 Section/Unit: Registration
 Grade Level: LICA 5
 Duty Station: Khartoum
 Duration: Till 31/12/2021
 Closing Date: 11 April 2021


Refugees and asylum seekers living in Khartoum face serious challenges in obtaining their basic rights according to the 1951 Refugee Convention and the Sudanese asylum legislation. This includes various aspects of documentation such as work permits, refugee/asylum seeker ID cards, birth and marriage certificates, as well as access to public services and the Sudanese legal system. Registration and documentation of refugees and asylum seekers plays a vital role in ensuring the enjoyment of rights and access to services. In Sudan, registration is conducted jointly by UNHCR and the Commissioner of Refugees (COR) which is the main government entity responsible for refugees and asylum seekers. As at February 2021, Khartoum reported hosting about 300,000 refugees, majority originating from South Sudan.


The Senior Registration Assistant is a member of the Registration team in the Khartoum Field Section of UNHCR Sudan, s/he will be the team leader for the field activities, reporting to the Registration Associate. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he provides counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. S/he liaises closely with protection staff and partners to ensure timely identification and referral of persons of concern (POC) for protection follow up. The Senior Registration Assistant may assist in compiling and analyzing information related to registration activities in the Operation. The incumbent may provide interpretation and/or translation services in cases for which s/he has the required language competencies. The Senior Registration Assistant shall support the office in coordinating registration activities with Government of Sudan and other stakeholders.


There are two main registration activities planned in Khartoum in 2021 and 2022, (1) biometric registration of South Sudanese refugees and (2) verification of the previously registered population from other nationalities. The two activities are running concurrently which demands careful scheduling, logistics, resource planning including registration materials, vehicles and movement and most importantly leading the hybrid registration team consisting of COR and UNHCR staff.


 Duties and responsibilities:

The incumbent will be responsible for the following tasks among others. The tasks will be performed in Khartoum state however occasional support missions to other states could be approved whenever there are requests for support.


  • Registration team leader.
  • Provide on-site technical support to the assigned registration team.
  • Assist in the implementation of registration strategies and methodologies for populations of concern.
  • Conduct registration interviews when required in accordance with registration standards and guidance.
  • Provide counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.
  • Maintain accurate and up-to date records and data related to all individual registration cases.
  • Identify persons with specific needs and ensure timely referral to protection follow-up as required.
  • Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation.
  • Draft correspondence and reports relating to registration activities in the operation, when required
  • Provide statistics and draft reports related to registration data, as requested.
  • Act as interpreter and translator when needed.
  • Perform other related duties as required.



3. Monitoring and Progress Controls


Based on the current registration strategy, by the end of 2022, COR and UNHCR in Khartoum should have concluded the registration backlog of approximately 100,000 South Sudanese refugees as well as BIMS verification of about 34,000 individuals. Based on the team which the incumbent will be attached to, a more detailed individual target will be set by the supervisor. The main guide for performance monitoring will be the achievement of the weekly and monthly registration targets assigned to the incumbent’s team.


The following will be the key performance indicators:

  • Number of Individuals registered
  • Number of individuals verified, and biometrics collected



 Minimum Qualification, Skills and Experience Required:

a. Education 


For this position, either two years relevant experience with High School Diploma or one year relevant work experience with Bachelor degree or equivalent or higher is sufficient for qualification. The fields below are desirable.


  • Social Science                          
  • Statistics                      
  • Mathematics                
  • Information Technology


b. Work Experience



  • Good computer skills, particularly in data management.
  • Training in basic principles of international protection.
  • Experience in working with UNHCR PRIMES tools (RAPP, BIMS, GDT, DataPort).




  • Past work in a team leadership position



c. Key Competencies


Core Competencies



Organizational Awareness

Teamwork & Collaboration

Commitment to Continuous Learning

Client & Result Orientation


Cross-Functional Competencies

Analytical Thinking

Technological Awareness

Planning and Organizing

Negotiation and Conflict Resolution









Only short listed candidates will be notified.

Female candidates are strongly encouraged to apply

Candidate Assessments may include a written examination followed by a Competency Based Interview.


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