Job Overview/Summary:

The IT Department supports the organization’s work by providing reliable and scalable applications and infrastructure of the IRC’s offices in the US and around the world, including many technologically challenging locations. An integral component of this effort is ensuring that Country Programs have the capacity to implement and support these IT initiatives effectively across the country offices and in the field sites.

Reporting to the deputy director operations (DDO), the IT officer (ITO) will provide quality leadership and oversight of all IRC Country Office IT service functions, including assisting and facilitating the installation, configuration, staff training and operations support.   A key aspect of this role is ensuring all technology implementations in-country conforms to the global IT policies and procedures hence working closely with the Regional IT director (RITD) is vital. Another key aspect of this role will be to establish an open channel to different working groups across the country program to ensure business needs are met and IT concerns are being addressed in a timely fashion.

Responsible for:

Under the direct supervision of Deputy Director Operations and technical support of the Regional IT Director, the IT officer is a member of the IRC Operations Department in the SudanOffice. The IT officer will be responsible for all IT and strategic oversight of the department and CP as a whole and is expected to perform the following assignments:

SPECIFIC RESPONSIBILITIES:

The responsibilities of the IT Officer include but are not limited to the following:

MAIN DUTIES:

• Work in close collaboration with RITD to ensure all IT updates are shared and timely guidance is sought.
• Interact with Programs, Operations,and field offices to ensure understanding of business needs and efficient support is delivered.
• Work with field office IT staff and Field Coordinators to ensure timely delivery of IT project activities and resolution of IT issues.
• Provide sound advice to senior management for decision making, technical guidance, and support to staff in initiatives related to (ICT4P) ICT for programs.
• Conduct relevant training sessions to ensure that staff possess the knowledge and skills commensurate with their responsibilities specially in using the technologies being implemented in IRC.
• Manage installation, configuration, maintenance, repair, security and documentation of local area networks, servers, desktop/laptop computers, communication resources and other office equipment.
• In consultation with the RITD, test and evaluate new technologies that will improve IT support processes in country and region.
• Investigate local Internet connectivity options to connect CP offices through VPNs and obtain adequate bandwidth for Intranet and application connectivity.
• Implement and manage backup solutions for office/individual users as per IRC IT recommendations and provide the necessary training on the use of these back-up solutions.
• Help ensure successful implementation of IRC IT global initiatives and policies.
• Creation of a country IT strategy plan to improve the IT state of the country program in line with Global IT strategy focused on SMART objectives measured every quarter.
• Participate in CO management meetings, grants and proposal sessions to lobby and advocate for IT initiatives in line with the set roadmap.
• Enforce network security policies,maintain firewall rules, and perform regular security sweeps for new vulnerabilities.
• Microsoft Office support, Active Directory Maintenance, VMware, Windows server 2016R2 logging of problems in Service-Now IRC IT enterprise ticketing helpdesk system; Sudan mailing list management.
• Specialized application installation and support – Integra rollout, Box, Sun Systems, BVA, Workday, Rescuenet, payroll software’s and other collaborative tools (Office 365 and MS Teams).
• Verify and provide technical consultancy to procurement regarding purchasing spare parts for IT equipment and ensuring equipment purchased are of the right specifications and conform to the IRC standard specifications.
• Participate in the annual budget planning and ensure allocation for the necessary IT investments are fed into the operating budget to acquire the required infrastructure that corresponds to the business needs and IRC global standards.
• Act as the IT Lead for country office program.
• Maintain staff by recruiting, selecting, orienting, and training; accomplish IT staff results by communicating job expectations; planning, monitoring, and appraising job results.
• Perform other duties as directed by the operations director.

Education:

• BSc in Computer Science or equivalent
• 2-3 years of relevant experience with NGOs or international organizations
• Experience working with the following software: Windows 2016 server, Windows 10, MS Office 365, Sophos Anti-Virus
• Experience with following technologies: LAN, WAN, VSAT [C and KU band], VSAT installer certification preferred.
• Experience in network administration and setup – UNIFI controller user, Cisco Meraki SDWAN.
• Good understanding of Agile project management skills and ITIL/ITSM frameworks and fundamentals.
• Experience in cloud computing principles and sound understanding of centralized user support system – Help desk (Service Now).
• Must be able to work with limited supervision and exercise independent judgment in problem solving

Policy compliance – IRC way policies

• Ensure any violations of the IRC Sexual Abuse and Exploitation Code of Conduct are reported to technical coordinator or other member of IRC team. The reporting of violations is an obligation on the part of all IRC employees, including temporary hires and consultants.
• Assist where necessary in undertaking activities that aim to prevent the occurrence of sexual abuse and exploitation of beneficiaries by IRC and other humanitarian workers.

Confidentiality:

• Ensuring confidentiality in the case of disclosures of abuse or violence, and showing respect and sensitivity to community members at all times.
• Ensuring the non-disclosure of any information whatsoever relating to the practices and business of IRC acquired in the course of duty, to any other person or organization without authority, except in the normal execution of duty.