1. General Background
UNHCR in White Nile has been enjoying an increased access to PoCs in the camps without undue restrictions. In the past, for example UNHCR staff were not authorized to talk in private with refugees or visit them in their homes without permission and in the presence of state authorities’ representative to listen to what was being discussed. Since the end of 2019, the situation has gradually improved and UNHCR has been able to initiate a number of protection assessments and surveys to assess the impact of its interventions and value for money, including the Intention Survey conducted in December 2019. This improved context is conducive for taking us to the next level by enhancing accountability to affected populations through the review and consolidation of existing complaint and feedback mechanisms, including the complaint boxes located at camp administrative areas, the complaint help desks operated jointly with COR, SRCS and WFP as well as the protection hotline. This move is critical in improving delivery of services and protection as well as accountability to PoCs, including women, children, the elderly, people with disability, etc., as well as accountability to donors by reducing instances of misuse of resources. Successful candidate will drive UNHCR accountability as well as reporting sector, at the same time as the centrality of protection through mainstreaming protection needs across service delivery sectors (health, water, latrines, energy, education, shelter and NFIs, ect.) and helping in the review of existing practices and procedures through protection lenses.
2. Operational Context
White Nile State currently hosts over 267, 907 South Sudanese refugees, including 186,369 living in the camps and 81,538 living out the camp. The majority of the refugee population are women and children (85%). Most refugee population originate from Upper Nile and Jonglei States and majority are of Nuer and Shiluk ethnicities. In view of the political instability, lack of basic services and continuing food insecurity, a continuing steady yet significant flow of new arrivals into Sudan is expected to continue in 2021 while unconfirmed reports indicate small number of spontaneous returns to South Sudan.
There are 2 border reception centers in WNS where initial assistance is provided, including accommodation, feeding, psychosocial counselling as well as transportation to the refugee camps. UNHCR has signed 11 partnerships with national and international agencies and government entities. In addition, 16 operational partners are present in the operational context, especially WFP with whom UNHCR works closely under a strategic partnership to provide monthly food rations to refugees. UNHCR has also signed a LOU with UNICEF for the provision of basic services to out of camp refugees.
The Refugee Working Group in WNS is co-led by UNHCR and the Commissioner for Refugees which is the host Government counterpart delegated to managing refugee affairs. UNHCR main priorities in WNS include the provision of life-saving assistance and protection services to refugees.