- Job closed -

Senior IT Solutions Associate -(CFM
 Vacancy No: 127343
 Section/Unit: ICT
 Grade Level: L7
 No. of Post: 1
 Duty Station: Khartoum
 Duration: 6 months
 Closing Date: 26 Oct 2020

Senior IT Solutions Associate -(CFM)-SCL/7-Khartoum (127343)



 Posting Date: 12/10/2020

 Closing Date: 26/10/2020


Would you  like to join WFP Sudan's ICT unit to develop, test, implement and maintain a portion of IT solutions in line with business requirements, will benefit thousands of beneficiaries? Are you ready to change and save the lives of the world's most vulnerable people? If yes, this opportunity is for you.


At WFP, we are looking for an experienced Senior IT Solutions Associate  ,based in Khartoum, Sudan to be hired on a SC at level 7.


The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


WFP is currently providing technical assistance to the Government of the Republic of Sudan for the establishment of the Sudan Family Support Programme. The Sudan Family Support Programme will be a large-scale social safety net programme, which will provide cash assistance to around 80% of Sudanese households.

As part of WFP’s technical assistance provision for the Sudan Family Support Programme, WFP will be providing direct technical assistance for the development of a digital payment solution, payment delivery platform, reconciliation, and a complaints and feedback mechanism (CFM).

The ICT Solutions Associate will work under the CFM Project Manager with a technical line to the ICT Officer to implement, maintain and support IT and information systems to meet the business needs of the programme and scale as the programme grows. He/she will also be involved with analysis/testing and developing specifications and requirements for CFM CRM system.

KEY ACCOUNTABILITIES (not all-inclusive)


  1. Installing and configuring computer hardware, software, systems, networks, printers and scanners for the SFSP call centre.
  2. Deploy, maintain and troubleshoot core business applications including application servers, associated hardware, end point and databases as necessary
  3. Update IT security updates and patches
  4. Manage the set-up and configuration of CRM systems; provide user training, support and feedback
  5. Coordinate with internal and external stakeholders to establish project scope, system goals and requirements during the installation and deployment of SugarCRM
  6. In coordination with the CFM Project Manager, develop, analyse, prioritize and organize requirement specifications, data mapping, diagrams and flowcharts for SugarCRM system development and/or configuration.
  7. Act as the SugarCRM system focal person (upon certification) to provide technical and systems design expertise on SugarCRM modules, as well as interface with the other solutions used in the SFSP
  8. Keep database up to date, manage database security /integrity, backup procedures, implementing strict security measures and archiving data.
  9. Develop and implement maintenance procedures, monitor systems health, gather system statistics and troubleshoot reported errors and alarms.
  10. Maintains oversight of the call centre telecommunications systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment
  11. Support the CFM team to assess, identify and set up all necessary online monitoring tools and dashboards to produce reports needed.
  12. Support to produce an automated dashboard or regular visually accessible reports for the CFM team and SFP management to contribute to decision making

Education: Completion of secondary school education. A post -secondary school certificate in Information Systems, Computer Science, Computer/Software Engineering .

Experience: At least six years or more years of relevant progressive responsible experience in Information Technology Processes, IT network design, deployment and administration, Application development, and End-users/help desk support.

Language:Fluency in English and Arabic.


To apply, please create a personal account and fill out the profile form with your personal information at http://www1.wfp.org/careers/job-openings. If you are an internal applicant, apply through your E-Recruitment profile.

 In the application form, ensure filling the mandatory sections, attaching your CV, answering the pre-screening questions and agreeing on the legal statement before submitting your application.

Selection of staff is made on a competitive basis on account of potential and performance. All applicants will undergo a rigorous process which includes screening against job requirements, a technical test, and a panel interview.


We look for applicants with the highest integrity and professionalism who share our humanitarian values. We commit to promote diversity, gender parity and equality between men and women.

WFP strives to build a work environment that is safe and respectful, and free of sexual harassment and abuse of authority. We believe in open communication, and every individual at WFP is treated with respect regardless of gender, age, ethnicity, religious and political beliefs, etc.

In this pursuit, WFP assists women to balance work exigencies with personal and family responsibilities by providing an attractive compensation package, including fully paid maternity leave for 16 weeks, breastfeeding time off, and the possibility to avail of flexible working arrangements. Also, we endeavour to provide our staff, women, and men, with training and professional career development opportunities.



Closing Date: 26/10/2020


 Qualified female candidates are especially encouraged to apply;

 This position is open ONLY for Sudanese nationals or individuals authorized to work in Sudan according to Sudanese Regulations.

  • WFP does not charge any fee at any stage of its recruitment process;
  • WFP has zero tolerance with discrimination and does not discriminate to HIV/AIDS


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