AUTOBASH Co. Ltd , is the engineering arm of BASH group of companies. We are exclusive manufacturer for GEELY commercial and passenger vehicle brand in Sudan.
We are looking for a qualified person to fill the following position:
Supervisor:
Main workshop Manger
No. of Post:
1
Duty Station:
Khartoum
Closing Date:
23 Sept 2020
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Background:
Job Summary:
The Service Manager will lead a team of Mechanical Engineers, Technicians, Body Shop Technicians, Receptionists, Service Advisors & other workshop staff in Autobash Service Center and workshop branches.
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Duties and responsibilities:
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To monitor and achieve budgeted revenue from the location by implementing dealer standard operating procedures and effective management of the service personnel.
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Plays a crucial role in identifying new business opportunities to ensure that monthly revenue targets are achieved every month.
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Lead and develop a strong performing team capable to achieve customer expectations.
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Demonstrates people skills and knowledge of products which play decisive role in crucial and critical customer handling in cases where his/her involvement becomes imperative.
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Monitor warranty and goodwill cases.
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Monitor quality control inspection, back-job reports, and complaints.
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Prepare and send monthly performance results report to after-sales manager.
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Responsible to find need-improvement areas through holding regular meetings and apply the best solution.
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Presents the business and staff, and provide status reports of the overall location business, in Management Meetings.
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Making sure good service facility is available, up to standard, and well-maintained.
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Minimum Qualification, Skills and Experience Required:
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Education: University degree in Mechanical Engineering is essential.
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Related experience: minimum 7 years of experience as Service Manager in- charge in a reputable automotive dealership.
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Free of national service.
KSAs (Knowledge, Skills, Ability):
The ideal candidate is expected to be:
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Technically competent to understand the Product and customer needs and requirements in automobile- maintenance and Body Service.
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Excellent English Communication Skills, both written and verbal. Arabic speaking ability is highly preferred.
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Ability to deal with all levels of customer profile.
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Should have excellent presentation, negotiating, complaint resolving and leadership Skills.
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Strong analytical & administrative competence is critical for this job.
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Excellent computer Skills: Capable of using computer applications system to generate and manage daily /monthly workshop reports.
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Please apply online with up-to-date CV to: sudanjob.net
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Only shortlisted candidates will be called.
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Closing Date: 19 August 2020.
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