ORGANIZATIONAL CONTEXT. 

The incumbent works under the direct supervision of a Senior Officer and the technical supervision of an ICT Officer at Sub Branch, Regional level. S/he has working relationships with UNHCR staff members in the office and other offices within the country as well as with staff of UN agencies and other UNHCR partners to exchange information and to provide assistance.

FUNCTIONAL STATEMENT. 

Accountability 

• The network (LAN) is properly maintained.
• ICT incidents are resolved in a timely and efficient manner.

Responsibility 

• Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, and Switches, Patch panels, Access points, to prevent faults occurring.
• Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.
• Assist with the installation of the software packages, basic repair/maintenance of computer hardware and telecom equipment.
• Train UNHCR staff on email system, utilization of VHF handhelds, telephone system. Radio communication training to new IP staff and package police in the field.
• Distribute incoming cables, messages and other communication in accordance with established instructions.
• Add and remove users from the Networks.
• Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
• Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.
• May attend telephone calls and keep records of such calls.
• Carry out administrative duties, within the area of competence as assigned.
• Perform other duties as required.

Authority 

• Decide on appropriate resolution to incidents.
• Escalate incidents where they cannot be resolved at the office level.

ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED.  

• Completion of the Secondary Education with post-secondary training/ certificate in Telecommunication and Information Technology.
• Minimum 3 years of previous relevant experience in the ICT field.
• Fluency in English and working knowledge of another relevant UN language or local language.

Only short listed candidates will be notified.

Female candidates are strongly encouraged to apply

Candidate Assessments may include a written examination followed by a Competency Based Interview.