Organisation Background

Founded in 2011, the International NGO Safety Organisation (INSO) is an international non-governmental organisation that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations and training. 

INSO provides daily support to more than 1000 NGOs operating in 16 of the world’s most insecure countries. 

INSO is registered in the Netherlands with its headquarters based in The Hague, the international city of peace and justice. 

INSO Sudan

Founded in 2023, the program recognises and supports NGOs operating in volatile contexts in Sudan by leveraging collective value to enhance safety preparedness and provide specialised, coordinated, and focused safety management support. The program supports 102 NGOs across Sudan. 

We are now recruiting a Training Officer (TO) based in Khartoum.

Contribute to the Training Needs Assessment

• Contribute to developing data collection tools (e.g., questionnaires, call and interview protocols), and ensure the collection.
• Gather information on training needs through regular informal contact with Partners.
• Contribute to analysing training needs, particularly leveraging the Partners’ knowledge and understanding of the context.

Contribute to Course adaptation

• Support the TM in the adaptation of courses to the context.
• Advise on the adaptation of courses’ fictional contexts/ role plays, exercises, and case studies to the threats and context in accordance with the Training SDS.
• Suggest revision of learning activities to fit with the context.
• Develop continuous self-awareness and knowledge of the context.
• Attend roundtables, read reports and other services.
• Actively listen to Partners during the course to ensure adequacy between courses and their reality.
• Translate key terminology from English to the local language to ensure maximum accessibility of course content.
• Prepare paper-based training materials, course plans, presentations, and printed flip charts.

Organise training sessions

• Support the Training Manager in the preparation of the Annual Plan.
• Contribute to the planning and logistical preparation of training sessions.
• Contribute to the registration follow-up.
• Ensure that the catering providers are on time and the training venue is ready, including by supporting the procurement process.
• Communicate with Partners key information regarding the training clearly and professionally.
• Select participants fairly and transparently.

Contribute to Training Administration

• Contribute to the preparation of the training calendar and send invitations.
• Store and inventory training supplies and equipment according to local policy.
• Follow up and archive the Team’s documentation (soft and hard copies).
• Suggest improvements for efficient administrative management.

Contribute to Participant Management Administration

• Create sign-up and evaluation forms using Forms or CustomerVoice.
• Follow up on registrations (compile, organise, and track applications).
• Prepare attendance lists.

Facilitate and co-facilitate training sessions

• Welcome participants in a friendly and professional manner.
• Lead the facilitation of sessions assigned in the Annual Plan in diverse country locations
• Ensure the quality and conformity of the training with INSO standards. Ensure that the learning objectives are achieved.
• Represent INSO values and mandate by recommending, not instructing.
• Create a safe environment where participants feel comfortable learning and sharing their experiences and point-of-view.
• Support other facilitators when not directly delivering a session. 
• Identify and raise security concerns immediately to TM and SafeSec PoC.
• Contribute to support all Training Team members (other TOs, TA).

Contribute to Monitoring & Evaluation of training sessions and contribute to continuous improvement

• Participate in the collection of information from INSO partners on the quality and impact of training (implementation and processing of the online survey two months after each training, collection of testimonials from participants).
• Ensure evaluation forms are completed for all trainings.
• Complete/Draft session reports.
• Update M&E databases after each training.
• Contribute to other reporting.
• Responsible for implementing Services Delivery Standards compliance items as requested by TM.
• Actively observe other facilitators (including TM) and provide structured feedback.

Person Specification

Essential: Knowledge, Skills and Experience 

• Fluency in English and Arabic required.
• A university degree in political science, international relations, law, education, communications or another relevant academic program.
• Minimum 2 years of relevant work experience in the humanitarian, adult learning or civilian safety and security sector. This should include:
• Minimum of one year working with an International NGO
• Minimum of 6 months in adult learning
• Advanced level in Microsoft Office (Word, Excel, and PowerPoint principally).
• Well-developed networking and organisational skills.
• Demonstrated understanding of NGO safety & security management, personal safety, humanitarian principles, practices, access, and negotiations, or demonstrated understanding of curriculum design, adult learning principles, and facilitation techniques.

Personal Competencies

• Ability to excel in a multicultural work environment.
• Ability to identify issues and participate in resolving issues/problems.
• Ability to speak in front an audience.
• Strong work ethic and capacity to take responsibility for his/her actions.
• Be able to work under pressure.
• Commitment to humanitarian principles and values. 
• Confidentiality, integrity, and a sense of conflict-of-interest prevention.

Desirable

• Experience delivering courses focusing on NGO safety & security management, personal safety, humanitarian access, and negotiations.
• Experience developing curriculum (if not mandatory – see above).
• Experience in public speaking.
• First Aid certifications.

INSO’s Safeguarding Policy

INSO is fully committed to safe recruitment, selection and vetting of all potential new staff, trustees, and volunteers, and we will ensure rigorous compliance with our Code of Conduct and Safeguarding Policy throughout the recruitment process.