About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

The Program / Department / Team (Program / Department Summary)

The Human Resources department is responsible for maintaining and updating all information of People and Culture documents for Mercy Corps Sudan Provides support to the management of People and Culture for Mercy Corps programming in Sudan and assists in the achievement of MC Sudan programs objectives with the facilitation of recruitment, remuneration and staff development issues across the mission.

The Program / Department / Team (Program / Department Summary)

The Human Resources department is responsible for maintaining and updating all information of People and Culture documents for Mercy Corps Sudan Provides support to the management of People and Culture for Mercy Corps programming in Sudan and assists in the achievement of MC Sudan programs objectives with the facilitation of recruitment, remuneration and staff development issues across the mission.

Essential Job Responsibilities

The specific duties and responsibilities of the HR Officer include, but are not limited to, the following:
KEY AREAS OF RESPONSIBILITY:
• Deliver client-focused and efficient Learning and Development (L&D) services to all employees of Mercy Corps Sudan.
• Conduct thorough assessments to identify learning gaps and determine the necessary support and training required.
• Assist the Learning & Talent Development Coordinator in pinpointing the organization's training needs.
• Thrive under tight deadlines while providing insightful contributions regarding L&D issues.
• Support employees by maintaining an up-to-date record of all mandatory trainings for Mercy Corps Sudan through the Learning Management System (LMS).
• Conduct in-person induction programs for newly recruited volunteers and regular staff on a consistent basis.
• Facilitate annual refresher induction programs for all staff members.
• Coordinate personalized functional inductions for new members of the extended senior management team (SMT) and international staff.
• Ensure that training materials are current and pertinent.
• Prepare and present reports detailing training activities, participation rates, and outcomes.
• Employ a variety of training methods, including in-person, online, and blended learning formats.
• Remain informed about the latest trends and best practices in employee learning and development.
• Manage the scheduling of employee participation during the onboarding process.
• Design assessments (pre-tests and post-tests) to evaluate employees' understanding of organizational standards.
• Address all incoming inquiries, questions, and technical issues related to L&D.
• Gather and analyze feedback from staff regarding the effectiveness of training programs.
• Maintain and update relevant L&D tracking systems.
• Promote awareness of mental health issues and work to reduce stigma through educational and communication initiatives.
• Perform any additional tasks as assigned by the supervisor.
•As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

SAFEGUARDING RESPONSIBILITIES

●Actively learns safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
●Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options

SAFEGUARDING RESPONSIBILITIES
●Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
●Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
●Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

Supervisory Responsibility

People and Culture Intern

Accountability

Reports Directly To: HR Coordinator & HOB
Works Directly With: All MC Sudan Team

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Knowledge and Experience

Essential:

A minimum of 3 years progressively responsible working experience in human resources management, several of which must be in the areas of performance management, staff development, leadership development, and/or employee engagement, is required with an advanced degree. 3 or more years of similar experience is required . Experience working in a multicultural or international work environment is required.

Desirable:

Experience in the design and practical delivery of formal training programmes is desirable.
Educational Background: A degree in Development Studies, Management, Business, or a related field is required.

Knowledge and Experience

•Minimum 3 years of experience working with International NGOs in HR Functions as a talent and development officer
•Bachelor level required in Business Administration or similar field of studies.
•Understanding of adult learning, training concepts, and practical application of training approaches;
•Solid understanding and practical experience of modern performance management techniques;
•Experience with leadership assessment tools, coaching programs & techniques, leader-led development, action learning, and experiential activities;
•Proficiency in using MS software;
•Experience in designing, implementing, and evaluating projects and programmes;
•Excellent organisational and coordination skills;
•Excellent communication skills, both oral and written. Ability to listen to others and take the ideas of others into consideration;
•Willingness to travel to MC Sudan Field Offices
•Fluency in English.

Success Factors

The successful Learning & Development Officer will demonstrate a strong commitment to staff learning, professional development, and organizational growth. They will be skilled in identifying learning needs, coordinating and delivering effective training programs, and supporting employees throughout the onboarding and development journey. The role requires excellent organizational and coordination skills, the ability to manage multiple priorities, meet deadlines, and adapt to changing program needs. The Learning & Development Officer will build strong collaborative relationships with teams across the organization and communicate effectively with both national and international staff. The most successful Mercy Corps team members show a commitment to continuous learning, teamwork, accountability, and high-quality service delivery while promoting a positive learning culture throughout the organization.

Living Conditions / Environmental Conditions

The position is based in LOCATION and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited.  Housing for this role is in individual housing and staff will have access to good medical services and the living situation is of a high standard. 

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Efficiency and Effectiveness 

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. 

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).