The Organisation

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls. We believe in the power and potential of every child but know this is often suppressed by poverty, violence, exclusion and discrimination. And it is girls who are most affected.

Working together with children, young people, supporters and partners, we strive for a just world, tackling the root causes of the challenges girls and vulnerable children face. We support children’s rights from birth until they reach adulthood and we enable children to prepare for and respond to crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

For over 85 years, we have rallied other determined optimists to transform the lives of all children in more than 80 countries.

We won’t stop until we are all equal.

Dimensions of Role:

The case management assistant will oversee the case management activities in designated locations of Khartoum specifically, ensure children harmed or at risk of being harmed are identified and receive individual case management support by ensuring the use of the standardized case management tool, provide training and technical support to the case workers in consultations with CPiE Officer 

Typical Responsibilities - Key End Results of Position:

• To supervise the case workers at designated field visits
• Supervise and support the case workers in family visits if necessary

Key Deliverables

• Ensure that case workers respect confidentiality and follow ethical guidelines
• Ensure that files and case registers are in appropriate and correct manner and ensure case workers carry out proper documentation and data protection protocol
• Review the follow up of cases and ensure all cases are managed with acceptance timelines
• Work with the child protection team to ensure close links between case management and our work with community based child protection networks and in CFSs
• Ensure internal referral mechanism (with other sectors) are in place and cases are appropriately managed and followed up when referred.
• Ensure constant and transparent communication and collaboration with relevant stakeholders, including community member’s community leaders and families.
• Share information on field level successes and challenges with the child protection officer, ensure that challenges are flagged early, and addressed in an appropriate way
• Support the child protection officer in the ongoing capacity of case workers
• Submit regular case management reports and ensure that information is kept up to date
• Coordinate with other agencies offerings case management services to children on referral and transferred cases
• Provide support to family tracing and reunification activities
• Link case workers with service providers to ensure referrals to other services such as psychosocial support and education/livelihoods intervention
• Support in the establishment/strengthening of foster care givers
• Training of foster givers on foster care skills
• Ensure safeguarding policy and COC of Plan International is adhered to by the staffs and associates known to the beneficiaries and that all safeguarding concerns 

Dealing with Problems:

Complexity of problems handled & the degree of investigation, analysis, & creative thinking required to solve them

• Facilitating cordial relationships with and among various stakeholders from a variety of backgrounds.
• Patience in dealing with difficult children
• Handling conflicting priorities and ad-hoc requests from various stakeholders in the best interest of the organisation.
• Given the wide scope of responsibility and limited resources, it is essential that the post holder is able to effectively manage a variety of tasks and clearly identify priorities.
• Creativity in developing strong partnerships and in making use of internal and external resources.
• Ensuring active and full participation all stakeholders.

Communications and Working Relationships:

Working contacts inside and outside the organization; include the purpose and level (high, medium, low) of the contact

Internal:

• Project Manager 
• CPiE officer
• Case workers
• CFS volunteers
• CPiE Specialist
• Gender and GBV Manager
• PIAM
• Visiting National Offices and Donors staff
• Other Plan staff

External:

• International/national and state institutions, agencies, clusters and donors
• Children and their families
• Parents and other members of the communities
• Local authorities
• Other partners

Knowledge, Skills, Behaviors, and Experience Required to Achieve Role’s Objectives: 

Gained through education, training, & experience

Knowledge 

• Minimum University degree or College Diploma in community Development/Social Work/ Psychology or related work
• Minimum 3 years’ experience working or implementing child friendly spaces, case management or psychosocial programming in the humanitarian field
• Knowledge of Child Protection and prior experience implementing a Child protection programme.
• Ability to work individually and within a team with limited supervision. A self-starter.
• Good analytical, problem solving and project planning skills
• Able to communicate clearly and strategically with internal and external stakeholders as a representative of Plan. This includes effective negotiation and representation skills.
• Strong capacity building/training/coaching/mentoring skills with communities and internal and external staff
• Computer knowledge - Microsoft Word, Excel, Outlook
• Strong command of both written and spoken English and knowledge of local language strongly desired

Skills

• Coordination and leadership skills.
• Excellent analytical, conceptual and strategic thinking skills.
• Excellent writing skills, for both research and communication purposes.
• Innovative and field oriented
• Good interpersonal skills

Behaviours

• High contact- the job responsibilities of this position require the post holder to have very frequent contact with children. It is expected that children shall be protected at all times
• Creates strong sense of purpose and commitment within own part of operations and with stakeholders
• Holds self and others to account to deliver on agreed goals and standards of behaviour
• Demonstrates a high degree of professionalism/integrity
• Provides good and adequate administrative and logistical support to enable programmes to meet meets it’s agreed financial and program outcomes.
• Actively seeks for support in addressing difficulties in execution of duties.
• Strategic thinking and effective contribution to own work and Organisational development 
• Sound judgement and decision-making in complex situations
• Strong emotional intelligence including self-awareness.
• Leads by example to motivate high performance of others
• Very strong commitment to continuous learning

Physical Environment and Demands:

May be “typical office environment”; note if heavy lifting, climbing, excess travel, etc.

• Typical office & outdoors - Some exposure to heat, cold, dirt, noise and rainy weather conditions; dim or crowded surroundings, confined spaces
• Willing to working in multiple locations in South Sudan and operate in difficult terrain with close adherence to security regulations and protocol as the environment is ever changing and security management is an important responsibility of the post.

Level of Contact with Children:

High level of contact with children

Plan International’s Values in Practice

We are open and accountable

1. Promotes a culture of openness and transparency, including with sponsors and donors.
2. Holds self and others accountable to achieve the highest standards of integrity.
3. Consistent and fair in the treatment of people.
4. Open about mistakes and keen to learn from them.
5. Accountable for ensuring we are a safe organisation for all children, girls & young people

We strive for lasting impact

1. Articulates a clear purpose for staff and sets high expectations.
2. Creates a climate of continuous improvement, open to challenge and new ideas.
3. Focuses resources to drive change and maximise long-term impact, responsive to changed priorities or crises.
4. Evidence-based and evaluates effectiveness.

We work well together

1. Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
2. Builds constructive relationships across Plan International to support our shared goals.
3. Develops trusting and ‘win-win’ relationships with funders, partners and communities.
4. Engages and works well with others outside the organization to build a better world for girls and all children.

We are inclusive and empowering

1. Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
2. Builds constructive relationships across Plan International to support our shared goals.
3. Develops trusting and ‘win-win’ relationships with funders, partners and communities.
4. Engages and works well with others outside the organization to build a better world for girls and all children.

Physical Environment

Typically, office environment with field visit demands.

Physical Environment and Demands: 

Maybe “typical office environment”: note if heavy lifting, climbing, excess travel etc...

• The post will be based at Plan International Office in Sudan in White Nile State with frequent travel to states where the Partners exist and the program implementing.
• Posting is in a typical office environment, with 30% travel to program areas.

Level of contact with children

High level of contact with children

Women are strongly encouraged to apply

Application link: https://career5.successfactors.eu/sfcareer/jobreqcareerpvt?jobId=54283&company=PlanInt&st=3BACC0C572B2B1333A8E1EDFAAE7A4CB65383560 

In addition to the Motivation letter and your CV, please attach copies of your academic certificates, experience certificates, and either your passport or your national ID card. These documents are required to complete the review of your application.