The Investigation Officer will support the Investigation Manager in delivering the Risk & Ethics strategy across reporting, response, and prevention. The role holder will support the initial review of reported incidents, assist in identifying sources of funds and relevant case details, and contribute to the effective management of investigations from when reported through closure. They will play a key role in maintaining high-quality case records, supporting Datix case management, preparing investigation documentation, coordinating logistics, and engaging internal and external stakeholders to ensure timely, accurate, and professional handling of cases.

The role will also support broader Risk & Ethics capacity-building and prevention work when needed, including awareness sessions, investigation training, and focal point support. The position requires strong analytical, communication, and organizational skills, with the ability to work in English and Arabic, travel to challenging locations. In the event of a major humanitarian emergency, the role holder may be required to work flexibly and take on duties outside the normal job description.

Main Responsibilities: 

Initial Review & Case Setup

Support the initial review of reported incidents, including follow-up with reporters and identification of source of funds, affected programs, and other case-related information.

Investigation Support & Lead

Assist and lead investigations (fraud, corruption, safeguarding, and other misconduct) as assigned, including preparing terms of reference, coordinating investigation team logistics, conducting interviews, reviewing evidence, and drafting high-quality investigation reports in line with organizational standards.

Case Management & Tracking

• Support case management activities, including maintaining accurate and timely records in Datix and ensuring data quality, completeness, and consistency across all case files.
• Maintain and update the online investigations case tracker and the Risk & Ethics online actions tracker, including uploading investigation recommendations and tracking the status of action owner implementation, under the supervision of the Investigations Manager.
• Maintain and update the department’s internal document repository and case tracker, ensuring all records are organized, current, and accessible.
• Support case closure processes across all triage levels, ensuring methodology requirements are followed and all closure documentation is complete and consistent.

Follow-up & Stakeholder Engagement

• Upload recommendations from completed investigations to the online actions tracker and follow up with action owners to support timely implementation and closure, in coordination with the Investigations Manager.
• Engage with key internal and external stakeholders on case management matters, including Focal Points at Country Offices and the Regional Office.

Training & Logistics Support

• Support the planning and coordination of logistics for training sessions, including awareness trainings, investigation trainings, and focal point trainings.
• Quality & Continuous Improvement
• Contribute to identifying deviations from best practice in case management and investigation processes and recommend opportunities for improvement.

Cover & Flexibility

• Provide interim cover for the Investigations Manager or other Risk & Ethics roles during periods of absence or leave, as required.
• Support any other duties assigned by the supervisor in line with the needs of the department.

Additional job responsibilities

• The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

QUALIFICATIONS : Bachelor’s degree in business administration, Finance, Commerce, Economics, Law, Criminology or any other relevant discipline.

EXPERIENCE AND SKILLS

• Minimum of 3 years of practical/professional experience in Audit, Risk management, Finance or Investigations or combinations of the mentioned roles 
• Understanding of the role and approaches of the international development sector
• Aware of current best practices in investigation techniques
• Excellent written and spoken English and Arabic demonstrable by good oral and written communication skills
• Able to offer practical solutions to management to help resolve incidents including in crisis situations
• Ability to travel frequently to different field office where SC Sudan operates. 
• Ability to plan and organize a substantial workload that includes complex, diverse tasks and responsibilities.