About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and

skills so that we can be stronger and have long term impact.

The Program / Department / Team

Mercy Corps has been operational in Sudan since 2004 and currently leads humanitarian assistance and longer-term development efforts in conflict-affected South Darfur, Central Darfur ,South Kordofan, North Kordofan, Khartoum , Gedaref, and Khartoum States, supporting host communities, IDPs, returnees and refugees. Mercy Corps’ current areas of programming include food security and livelihoods, WASH, health, nutrition, peace building and protection, resilience, and Market Systems Development.

Operations Department provides key support to the entire country’s program in procurement, asset management, warehouse management, fleet management and facilities & office management for successful program implementation.

The Position

The Operations Officer is responsible for all facilities & office management functions and logistics (asset management, fleet management and warehousing) functions in Kassala field office.

Essential Responsibilities

• Process and coordinate procurement requests for goods and services
• Manage fleet operations, vehicle movement, and travel logistics for staff and visitors
• Coordinate transportation and distribution of goods to warehouses, operational areas, and beneficiaries
• Oversee warehouse operations, ensuring safe storage, handling, and accurate record-keeping
• Maintain asset and inventory tracking in compliance with organizational policies
• Administer office operations, including facilities, leases, and service contracts
• Monitor utilities and support billing and payment processes
• Receive, inspect, and certify deliveries for operational use
• Maintain organized documentation and filing systems for logistics and administrative activities
• Facilitate travel arrangements, including permits, visas, and security clearances
• Manage communication resources (Wi-Fi access, SIM cards, mobile usage, and connectivity)
• Liaise with internal and external stakeholders to support operations and logistics coordination
• Ensure adherence to organizational policies and operational standards
• Support additional administrative and operational tasks as required

Supervisory Responsibility

Cleaners, Drivers, Guards and support casual workers.

Accountability

Reports Directly To: Head of Base with dotted line to Technical Operations Managers

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• Bachelor’s degree in a relevant field (e.g., logistics, supply chain, business administration, operations, or a related discipline).
• 2-3 years of experience in Logistics, Admin ,Asset, Fleet Management, and warehousing
• At least 2 years of experience working with humanitarian organizations, including emergency programming, is an added advantage
•  Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members, and a proven ability to solve problems independently without direct supervision.
• Strong organizational, planning, and coordination skills.
• Ability to interact effectively with international and national staff, partners, and vendors. Effective oral and written English communication skills.
• High proficiency in MS Office ,especially Excel.

Success Factors

The successful Operations Officer will assist with facilities & office management tasks and logistics (i.e., asset, fleet and warehousing) tasks in delivering successful programs while demonstrating excellent stewardship of donor funds and compliance with Mercy Corps and donor regulations. They will maintain strong cooperative relationships with other departments and interact effectively with international and national personnel both in a managerial and training capacity while demonstrating the ability to multi- task, meet deadlines and process information in support of changing program activities. The most successful Mercy Corps staff members have a solid commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

Living Conditions / Environmental Conditions

The position is based in Kassala Sudan, and it requires up to 15 % travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status),marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members ,community members, program participants or others ,are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.