Planning, coordinating and ensuring the autonomous implementation, maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users and Logistic experts in the mission, in accordance with MSF standards, policies and protocols, in order to guarantee the efficient use of all IT and Telecom services and infrastructure. Providing an appropriate high-level technical support to his/her Logistics Coordinator

• Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures, as well as actual and future needs;
• Adapting and ensuring compliance of general IT and Telecom policies, guidelines, and documents in order to meet mission’s specific needs, as well as ensuring their implementation to enable the development of the mission in perfect working conditions upon validation from the Logistics Coordinator;
• Preparing and collaborating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process. Preparing all technical content related to national tenders for IT and Telecom deployment and participating in the selection;
• Supervising, implementing and improving data security protocols (data saving, firewall, user access right, backup, equipment and software security, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency [in case ICT (Information and Communications Technology) Supervisor(s) is/are not present in the project/mission];
• Supervising, leading and delegating tasks to the ICT Supervisor(s). Participating in the recruitement process with the support of the HR Department, the Logistics Coordinatorr and the HQ Technical Referent(s);
• Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with HQ Technical Referent(s) for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at the mission level are appropriately escalated;
• Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;
• Following up, participating in regular reports at coordination level in accordance with MSF guidelines and reporting on the work’s progress and on all IT and Telecom technical aspects of the work. Updating and archiving all.
• user and ICT related documentation due to changes in the IT and Telecom infrastructures;
• Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;
• Performing any other tasks specific to his/her area of specialty, as defined in his/her job description and according to the line manager.
• Train and mentor IT focal points to increase their autonomy in user support and basic troubleshooting. 
• Ensure continuity of IT and Telecom services in a volatile environment, including preparedness for hibernation, evacuation, and remote support. 
• Implement contingency solutions (backup connectivity, power, and data redundancy). 
• Standardize and maintain ICT systems across all projects despite access and security constraints. 
• Provide remote and onsite technical support, including regular field visits when possible. 
• Ensure strict data security and protection measures adapted to a high-risk context. 
• Monitor and optimize connectivity solutions (internet, radio, satellite) based on operational needs. 
• Support emergency communication systems in coordination with logistics and security teams. 
• Anticipate supply constraints and ensure proper planning, procurement, and asset tracking of ICT equipment. 
• Collaborate with coordination teams and support staff onboarding on ICT tools and protocols.

Education: Essential university or technical school diploma. Certification in network or server administration would be an asset.

Experience: Preferably 2 years of proven experience in IT or technical functions 

Teaching experience would be an asset, as the role of the flying IT will be essential for training and mentoring of IT focal points in the field.

Competencies :

1. Results and Quality Orientation L2

2.Teamwork and Cooperation L2

3. Behavioural Flexibility L2

4. Commitment to MSF Principles L2

5. Stress Management L3

• NB: Candidates from the humanitarian sector, including MSF, whose experience does not meet the requirements outlined in this job description will not be considered.

Application Requirements: 

Interested candidates are requested to send the applications with documents; (Updated CV, Educational certificates, work experience certificates, previous employers’ references and copy of their national ID) to:To apply online here at the following link: Sudanjob.net

OR

Via hand delivery of the application through Labour Office, Port Sudan or MSF Belgium office in Port Sudan House no. 237, Block no.1, Hay Almattar area, Port Sudan, Red Sea State, Sudan.