1.Zonal P&C Operations Leadership

• Develop and implement a staff recruitment strategy fit for the Zone
• Facilitate function leads to prepare/adapt JDs or TORs in an appropriate language, which include all responsibilities to meet performance and safeguarding objectives
• Establishes standards and procedures for handling staff members queries, transactions, and administration of human resource programs
• Provides leadership and ownership in determining service level agreements with departments.
• Determine control standards and identify issue escalation matrix
• Lead P&C’s digital systems strategy, providing support for all people systems related issues (systems includes software, infrastructure & processes and vendors) 
• Drive workforce planning, analytics, predictive business intelligence, and key P&C metrics for monitoring performance
• Monitor and maintain the overall quality of compensation, benefits tools and solutions and ensure ease of access by staff
• Conduct structured periodic job analysis for all positions. 
• Provide technical support to the operations in the formulation of job descriptions

2.Risk and Compliance

• Review organizational activities for potential and existing areas of risk exposure and recommend necessary actions take lead to implement risk mitigation plans
• Collaborate with external and internal auditors regarding audit findings/recommendations and implementation. 
• Track audit reports and lead in the development of audit response plan 
• Manage IIM system follow up and closure of Employee related matters 
• Participate in investigation of Whistle-blower-related employment relations issues at as a Trained Investigator. Provide support and guides to Trained Level 1 Investigators.
• Lead and participate in investigations, providing solutions in a quick and efficient manners
• Manage the safeguarding initiatives for the Zone in coordination with Child Protection team.
• Provide guidance counsel and hands on support on labour matters, issue of employee relations, performance management and conflict resolution.
• Provide technical support and guidance in all disciplinary and grievance matters across offices.
• Guide and provide advice in maintaining a positive and healthy organizational culture in all different surfaces including improved relational and behavioural aptitude to promote an encouraging and safe work environment. 

3.P&C Compliance & Administration 

• Contract management
• Ensure personnel record management and employee data information systems are aligned with WV policies and local labour laws. 
• Provide functional oversight to the local payroll and benefits administration and ensure alignment with local labour laws and WV Sudan policy guidelines
• Ensure compliance with HR changing trends, WV Partnership standards and local labour legislation.
• Ensure stewardship of resources and maintain good relationships with vendors and suppliers of P&C services.
• Ensure accuracy and timely preparation of the P&C reports
• Provide P&C Help Desk support as needed by staff and manager
• Ensure recruitment process is well managed
• Manage and oversee staff onboarding and exit processes
• Ensure probation procedures are followed.
• Ensure full utilisation of digitalised processed in Workday and Box filing system

4.Employee Champion

• Develop employee services, in partnership with the Centres of Expertise, to serve P&C customers and World Vision Sudan employees 
• Provide front line operational support to all staff and management through excellent P&C services provided in a timely fashion
• Champion the development of operations competency across the P&C function
• Provide timely thought partnership and strategic P&C support to managers and senior leaders 
• Provide support and advice to field operations leadership team on effective human resources policies, practices and initiatives and respond to inquiries regarding policies, procedures and programs for all categories of staff
• Assist, educate and coach line managers to become skilled at effectively resolving employee issues 
• Monitor employee engagement (and turnover) using tools such as exit surveys and Workday analytics. Use information and data to improve organisational effectiveness initiatives
• Lead in P&C process improvement initiatives and other operational review projects.
• Manage all recruitments well to ensure they are aligned with the recruiting manager’s expectations

5.Team Management

• Manage P&C officers under the Zone to deliver an accurate and timely service to their respective Bases
• Encourage the incorporation of best practice and innovation in response P&C
• Prepare and participate in the preparation of staff development plans, performance appraisals, and assess skills necessary to achieve work objectives
• Acts as liaison between the Zone and the Operations including the Leadership
• Instils a strong team member focused mindset within the team to ensure adherence to service agreements and delivery of an exceptional experience to team members at all levels
• Model behaviours that support the company’s common purpose; ensure guests and team members are supported at the highest level