General Position Summary
The Operations Department provides key support to the entire country program in procurement, asset management, warehouse management, fleet management and facilities & office management for successful program implementation.
The Operations Officer is responsible for all facilities & office management functions and logistics (asset management, fleet management and warehousing) functions in a specific field office.

Essential Responsibilities

Promptly process service and goods purchase requests for Dongola office in coordination with procurement.

Manage the fleet and the movements and ensure the travels for national and international Mercy Corps or official visitors as per the movement plans.

Must have a clear understanding of all Mercy Corps policies and operation requirements.

Any coordination required with multiple stakeholders (internal/ external) for commodities movement for and to warehouse.

Assist in purchasing items required for office operation in coordination with procurement.

Receive and certify all purchases made by Mercy Corps in the field office for operational use.

Document all Logistics procedures and keep file copies of all documentation.

Responsible for Fleet management and reporting.

Responsible for Warehouse management and reporting.

Responsible for Assets and Inventory management and reporting within Dongola Office.

Responsible for admin, facilities management and facility contracts for Mercy Corps offices, guesthouses and warehouses.

Maintain a clear record of all leases.

Assist in operation utility bills like water and power bills.

Manage the transportation of goods/supplies in Mercy Corps operational areas and to beneficiaries.

Ensure that commodities stored in the warehouse/storage are safe and in good condition.

Contributes to team effort by accomplishing related results as needed.

Supervisory Responsibility
House keepers, Hospitality and care assistants and Logistics attendants.

Accountability
Reports Directly To: Head of Base with a Technical reporting line to Operations Manager

Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills
● Relevant university degree or equivalent.
● 2-3 years of experience in Logistics, Admin, Asset, Fleet Management, and warehousing
● Effective verbal and written communication, organizational skills
● Basic computer skills (Word, Excel)
● Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members and a proven ability to solve problems independently without direct supervision.
● Working experience with humanitarian organizations will be considered as an added advantage
● Proven ability to provide oral and written translation from [Arabic] to English and vice versa.

Success Factors
The successful Operations Officer will assist with facilities & office management tasks and logistics (i.e., asset, fleet and warehousing) tasks in delivering successful programs while demonstrating excellent stewardship of donor funds and compliance with Mercy Corps and donor regulations. They will maintain strong cooperative relationships with other departments and interact effectively with international and national personnel both in a managerial and training capacity while demonstrating the ability to multi-task, meet deadlines and process information in support of changing program activities. The most successful Mercy Corps staff members have a solid commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations

Living Conditions / Environmental Conditions

The position is based in Portsudan and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited.  Housing for this role is in individual housing and staff will have access to good medical services and the living situation is of a high standard. 

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Efficiency and Effectiveness 

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. 

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).