Position Overview

The IT Specialist will play a key role in supporting SAPA’s digital infrastructure, ensuring the reliability, security, and effectiveness of all information technology systems used across the organization. This position is responsible for managing technical platforms, improving digital communication tools, maintaining cybersecurity standards, and providing technical support to SAPA teams and volunteers. The IT Specialist contributes directly to SAPA’s mission by enabling smooth, safe, and efficient digital operations.

Key Responsibilities

1. Systems Management & Technical Support

Provide day-to-day technical support to SAPA teams, committees, and volunteers.

Manage user accounts, permissions, and access across SAPA’s digital platforms (e.g., email, cloud storage, project management tools).

Troubleshoot technical issues and ensure prompt resolution.

2. IT Infrastructure & Tools Administration

Maintain and optimize SAPA’s digital infrastructure, including cloud systems, shared drives, websites, and data repositories.

Oversee configuration, updates, and maintenance of SAPA’s software applications and collaboration tools.

Ensure all digital platforms operate efficiently and remain user-friendly.

3. Cybersecurity & Data Protection

Implement and monitor cybersecurity controls to safeguard SAPA’s data and communication channels.

Ensure compliance with data privacy and security standards across all units and chapters.

Conduct regular backups, security scans, and risk assessments.

4. Digital Innovation & Automation

Recommend and introduce new tools, technologies, and solutions that improve workflow and operational efficiency.

Support automation of routine processes to enhance productivity across the organization.

Assist in the development and enhancement of SAPA’s website and digital presence.

5. Training & Capacity Building

Provide training sessions and user guides to SAPA personnel and volunteers on IT systems and digital tools.

Support digital literacy initiatives and help teams adopt new technologies effectively.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field; equivalent experience may be considered.

3–5 years of experience in IT support, systems administration, or digital infrastructure management.

Strong knowledge of cloud platforms, cybersecurity practices, and IT troubleshooting.

Experience working in nonprofit or volunteer-driven environments is an asset.

Excellent communication and problem-solving skills.

Ability to work independently and support distributed teams across multiple time zones.

Core Competencies

Strong technical troubleshooting abilities

Proactive and solution-oriented mindset

Attention to detail and commitment to data security

Strong organizational and communication skills

Ability to train and support non-technical users

High professionalism, integrity, and reliability

Commitment to Protection Policies:
SAPA affirms its full commitment to the policy on protection from sexual exploitation, abuse, and harassment (PSEAH) , as well as to Safeguarding principles and Child Protection. The organization is dedicated to ensuring a safe working environment that respects human dignity and prevents any form of misconduct or unethical behavior. All staff and applicants are subject to reference checks and background screening in accordance with the organization’s protection policies.

Women's strongly encourage to apply