WHO WE ARE

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

OUR VALUES 

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

THE PURPOSE

The Administrative Assistant/Receptionist will act as the first person of contact in the delegation with beneficiaries and stakeholders. S/he will play an important role in supporting users in the delegation and advance the implementation of the Information Management (IM) guidelines and procedures.

REPORTS TO (ROLE)

Executive Assistant & IM Officer (EAIMO)

• Greets visitors, provides information, and directs them to the correct staff or department.
• Maintains the visitors' logbook and manages the distribution of visitors' badges.
• Coordinates with security regarding the arrival of VIP visitors and reports security issues when necessary.
• Answers, redirects, and takes messages from incoming calls, transmitting them to the concerned departments.
• Monitors phone lines, coordinating with ICT and the IM team to resolve technical problems.
• Acts as the first level of IM support for users, providing proximity support and handling requests.
• Independently updates general information in databases and Team Space (e.g., telephone lists, emergency cards).
• Conducts basic training and presentations on Information Management tools and themes, monitoring knowledge effectiveness.
• Applies IM instructions and ensures users comply with established procedures.
• Keeps knowledge and skills up to date on standard computer technology and informs users about new IM tools.
• Keeps delegation contact lists current and manages the reception, logging, and filing of all incoming paper mail.
• Prepares, sends, and receives pouches to/from other sites in collaboration with the IM Team, including seal monitoring and follow-up.
• Manages business card orders, assists with departmental stationery inventories, and prepares meeting rooms (including conference call setup).
• Sends travel requests for management and visitors and coordinates the required follow-up.
• Supports the IM team by addressing user IM-related issues, implementing solutions, providing feedback, and covering for the EAIMO during their absence.

DESIRED PROFILE AND SKILLS

• Strongly motivated by humanitarian work
• Able to work under pressure in a potentially dangerous environment

CERTIFICATIONS / EDUCATION REQUIRED

• High school diploma or equivalent training.
• Excellent command of English 
• Computer skills, including Microsoft Office suite, SharePoint and IBM Lotus Notes.

PROFESSIONAL EXPERIENCE REQUIRED

• Two years' experience in a secretarial position.

WHAT WE OFFER 

• Rewarding work in a humanitarian and multicultural environment.
• Competitive employment package with medical insurance.
• In-house training opportunities for personal development.

ADDITIONAL INFORMATION

• Type of role: National Staff
• Working rate: 100%
• Location: Port Sudan
• Type of contract: Fix-term contract (Extendable)
• Length of assignment: Six months (Extendable)
• Application deadline: 20 November 2025
• Desired starting date: January 2026

HOW TO APPLY

Ready to apply? You will need to upload your resume and a cover letter, copies of your diplomas and certificates, valid license to practice (where relevant), passport, and driving license on Sudanjob.net

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.