About RI

Relief International is a leading non-profit organization working in Africa and Asia to relieve communities from poverty, ensure well-being and advance dignity. RI specializes in fragile settings, responding to natural disasters, humanitarian crises and chronic poverty. Relief International combines humanitarian and development approaches to provide immediate services while laying the groundwork for long-term impact. Our signature approach — which RI calls The RI Way — emphasizes local participation, an integration of services, strategic partnerships, and a focus on civic skills. In this way, RI empowers communities to find, design and implement the solutions that work best for them.

RI believes that gender equality is a basic right for all people, and it is critical to directly address gender-based discrimination and promote gender equality to ensure sustainable development.

About Sudan: 

RI currently operates in four states (Blue Nile, Al Jazirah, Red Sea and North Darfur) and soon expanding more states, with a focus on the four RI sector pillars: Health, WASH, Nutrition, and Protection.

Position Summary

The Clinical Services Coordinator for Relief International in Sudan is responsible for ensuring the delivery of high-quality clinical services across health facilities by conducting regular audits, overseeing drug availability and storage, and implementing proper triage and IPC standards. The role includes training staff, ensuring compliance with SOPs, and managing data through verification, analysis, and feedback to improve service delivery. Additionally, the coordinator works closely with other departments, reports on quality assurance activities, and ensures alignment with national and international health standards.

Essential Position Responsibilities and Duties:

 Quality Assurance:

• Ensure the delivery of high-quality clinical services across all health facilities.
• Conduct regular diagnosis and treatment, and mortality  audits and health facility assessments to assess and improve the accuracy and effectiveness of medical care.
• Oversee the availability of essential drugs and medical supplies, ensuring no stockouts and proper replenishment processes.
• Monitor and enforce proper drug storage conditions, including temperature control and inventory management working with the pharmacist

 Training & Capacity Building:

• Provide on-the-job training and continuous professional development for clinical staff to enhance their skills and knowledge.
• Ensure all health facilities are equipped with key Standard Operating Procedures (SOPs) and job aids, and staff are trained in their use.
• Conduct regular refresher courses and workshops on best practices in clinical care.

Data Management & Compliance:

• Lead data verification processes to ensure the accuracy and reliability of health data collected from facilities.
• Analyze health data to identify trends, gaps, and areas for improvement in service delivery.
• Provide actionable feedback to project teams based on data analysis, guiding them on how to enhance the quality of services.
• Ensure accurate and timely filling in of medical registers and other documentation in compliance with organizational and national standards.
• Conduct regular reviews of patient records and data to ensure completeness and adherence to protocols.

  Facility Management:

• Implement and maintain a proper triage system to prioritize and manage patient care effectively.
• Ensure that all health facilities comply with standard Infection Prevention and Control (IPC) measures, including proper sterilization and disinfection practices.
• Regularly assess and improve the physical environment of health facilities to ensure they meet quality standards

  Coordination & Reporting:

• Work closely with other departments (e.g., logistics, supply chain) to ensure the smooth functioning of health facilities.
• Regularly report on quality assurance activities and outcomes to the relevant stakeholders.
• Participate in state health coordination meetings and contribute to the overall strategic planning of health services.

·  Compliance with National and International Standards:

• Ensure that all clinical services align with national, state and international health standards and guidelines.
• Support the integration of new clinical guidelines and policies into existing practices.

Safeguarding

• Ensure all clinical team members and partners are aware of and comply with safeguarding policies.
• Regularly assess potential risks to the safety and dignity of beneficiaries in clinics, particularly women and children, and take corrective measures.
• Report and document safeguarding incidents in line with organizational policies and local laws.
• Train staff and volunteers on safeguarding practices to create a safe environment for beneficiaries in clinics
• Ensure confidential reporting mechanisms for beneficiaries are active in clinics to report safeguarding concerns.

Qualifications & Requirements 

This position demands a dynamic individual with a demonstrated ability to achieve results in a demanding and fast-paced environment. 

• Bachelor’s degree in Medicine 
• Two years’ successful experience in a similar/related (not below officer level) position in RI or similar INGO 
• Relevant program management experience in managing development and/or humanitarian assistance programs in similar conflict settings; 
• Demonstrated ability to achieve results in a demanding and fast-paced environment. Strategic thinking, creativity, flexibility and strong work ethics are highly valued. 
• Excellent program development experience and demonstrated experience with a range of international donors with solid programming, excellent program development and fundraising skills.
• Excellent English writing and communication skills
• Computer literacy and well-versed with MS package, MS Project
• Willingness and capacity to be flexible and accommodating when faced with difficult and frustrating working conditions.

RI Values:

We uphold the Humanitarian Principles: humanity, neutrality, impartiality, and operational independence. We affirmatively engage the most vulnerable communities. We value:

• Inclusiveness
• Transparency and Accountability
• Agility and Innovation
• Collaboration
• Sustainability