About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. 

In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions 

into action — helping people triumph over adversity and build stronger communities from within. 

Now, and for the future.

The Program / Department / Team (Program / Department Summary)

The Operations Department at Mercy Corps is committed to ensuring high-quality support services that enable effective and efficient implementation of programs. Within Operations, the IT unit is responsible for managing and maintaining all information and communication technology (ICT) systems, ensuring that the infrastructure is robust, secure, and responsive to the needs of the organization. The IT team supports both strategic planning and day-to-day operations, providing guidance, troubleshooting, and capacity-building to country and field office staff. The Roving IT Assistant plays a key role in extending this support to field offices, ensuring that all staff have the tools and systems necessary to perform their duties effectively and securely, even in challenging environments

The Position (General Position Summary) 

Assist The IT O and Coordinator on Maintain the current IT system in the Mercy Corps office and ensure the proper functioning of equipment and network to meet office needs and demands in coordination and synchronizing system with the IT Systems Administrator. will serve as the primary point of contact for the program offices concerning information technology and will assist in providing services to program employees and maintaining systems management. 

Essential Responsibilities 

• Ensure the availability and reliability of IT infrastructure, connectivity, and applications.
• Support system security and compliance with organizational IT policies and procedures.
• Perform proactive maintenance of IT equipment and infrastructure.
• Facilitate information management and user access.
• Assist in managing system security, user access rights, and licensing compliance.
• Provide technical support for software installations, migrations, and upgrades.
• Assist in disposal of obsolete IT equipment in line with Mercy Corps asset disposal policy.
• Support database, network, and data storage management and validation.
• Maintain up-to-date records of IT inventory, licenses, and equipment. Coordinate asset tracking with field offices.
• Track and report on communication contracts and license expiration/renewals.
• Assist in procurement and deployment of IT assets and infrastructure.
• Provide technical support to users (hardware/software/printer/scanner/etc.).
• Monitor and maintain end-user systems (updates, patching, spyware, antivirus, data backup).
• Ensure the proper functioning and maintenance of office equipment like printers and copiers.
• Document technical processes and assist with drafting IT strategy and documentation.
• Promote user training, support knowledge sharing, and identify capacity-building needs.
• Perform other duties as assigned by the supervisor.

SAFEGUARDING RESPONSIBILITIES 

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

Supervisory Responsibility

This position has no formal supervisory responsibilities. However, the Roving IT Assistant may provide basic technical guidance to staff in field offices as needed.

Accountability

Reports Directly To:  Roving IT Officer / IT Coordinator / Operations Director 

Works Directly With: IT Team (Central and Field) Operations and Logistics Teams Program Teams Finance and Administration External vendors and service providers(Internet Vendors, Hardware Suppliers)

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills 

• A university degree or diploma in Information Technology, Computer Science, or a related field.
• At least 1–2 years of relevant IT support experience, preferably in a humanitarian or INGO context.
• Proficiency in troubleshooting hardware, software, and network issues across Windows and Microsoft 365 environments.
• Experience with remote support tools and basic networking (LAN/Wi-Fi setup, printers, routers, etc.).
• Strong understanding of IT asset management, including inventory tracking and user support documentation.
• Internationally recognized qualification in project or program management (e.g., PMP, PRINCE2) or a willingness to obtain it within the first months of employment.
• Knowledge of Sphere standards and previous training in humanitarian response is preferred.
• Excellent verbal and written communication skills in English; Arabic proficiency is an asset.
• Willingness to travel frequently to field locations, often in challenging environments.

Success Factors 

The successful Roving IT Assistant will be a service-oriented and proactive team player with a strong commitment to supporting field-based teams and ensuring uninterrupted IT operations. They will demonstrate patience, adaptability, and cultural sensitivity when working across diverse contexts. The ability to communicate technical information clearly to non-technical users is critical. A keen attention to detail, a sense of responsibility, and the ability to prioritize tasks under pressure will contribute to success in this role. As the role evolves, the candidate is expected to take initiative, maintain confidentiality, and demonstrate continuous learning and professional development in IT best practices.

Living Conditions / Environmental Conditions

The position is based in Portsudan and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited.  Housing for this role is in individual housing and staff will have access to good medical services and the living situation is of a high standard. 

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Efficiency and Effectiveness 

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. 

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).