ABOUT MERCY CORPS

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

PROGRAM SUMMARY

Mercy Corps has been operational in Sudan since 2004 and currently leads humanitarian assistance and longer-term development efforts in conflict-affected South Darfur, Central Darfur, South Kordofan, North Kordofan, Kassala, Gedaref, and Khartoum States, supporting host communities, IDPs, returnees and refugees. Mercy Corps’ current areas of programming include food security and livelihoods, WASH, health, nutrition, peace building and protection, resilience, and Market Systems Development.

THE POSITION Summary

The HR Officer will be responsible for the day-to-day human resources work involved in MC Sudan. The selected candidate will provide support to HR Coordinator and other heads of department in facilitating the smooth operation of MC Sudan Human resources Work.

ESSENTIAL JOB RESPONSIBILITIES 

The specific duties and responsibilities of the HR Officer include, but are not limited to, the following:

Strategy & Vision

• Support the HR Coordinator to recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed.
• Support the HR Coordinator to set direction by prioritizing and organizing actions & resources to achieve objectives and contribute to countrywide strategy development. 

People and Culture Management

•  Support the HR Coordinator to develop, implement and administer People and Culture goals and objectives. 
•  Support the HR Coordinator to evaluate the National Staff Handbook, make necessary upgrade based on management and national staff recommendations.
• The HR Officer is accountable for overseeing the entire recruitment process, starting from advertising the job vacancies to preparing the employment contracts.
•  They are responsible for organizing the shortlisting session, as well as coordinating with the hiring manager to conduct written tests. 
• Arrange the oral test session and conduct reference checks for potential hires. 
• Ensure that all new employees sign the necessary contracts and hiring documents, and that their email accounts are set up. 
• The HR Officer also acts as a liaison between the company, the HAC and the Labor office for any recruitment-related matters.
• Responsible for making the required payments to the HAC and Labor office.

 Documentation and filing:

• The HR Officer is responsible for maintaining both hard copies and scanned copies of all recruitment-related documents on the shared drive. 
• They fill out the job profiles for all hiring documents using a job profile checklist as a reference. 
• Complete the employee profiles for both new and current team members, using a personnel checklist as a reference for the documentation process.
•  Support and assist the HR Coordinator to develop, implement and administer Human Resources activities including recruitment, orientation, performance evaluation, career development, training, diversity training, and any other HR function.
• Maintain appropriate records and ensure confidentiality regarding personnel activities and personnel data including employment documentation, evaluations, exit interviews and other relevant information. Periodically audit and archive information, including employee and applicant files, in accordance with national law and Mercy Corps information management strategy.
• Maintain an up dated personnel database for all national regular staff (track leave/length of assignment/personal information/promotion/merit increase/probation and annual performance review).
• Maintain and report employee statistical data, as requested and authorized by the HR Coordinator.
• Responsible for orientating newly hired personnel with respect to Orientation Matrix, policies, and procedures, including remuneration, benefits, and the organizational “work ethic”, Making sure that each new hire signed the orientation matrix.
• Be responsible to encourage all team members to complete Mercy Corps mandatory courses and other online talent development resources, and keep copies of certificates in the employee files
• Support the HR Coordinator to administer all health insurance issues including employee inquiries and communication with the insurance provider. Providing the medical insurance documentation that requested from the new hires.
• Support the HR Coordinator to facilitate the process of Social Security Accounts opening for newly hired team members if required.
• Support the HR Coordinator to draft and facilitate the payroll initiation process.by providing the information needed along with the documentation.
• Be responsible for sharing & updating the leave records and share the balance with the team members, like do the necessary update in the Mission’s HCM portal.
• Remain informed, on an ongoing basis, about current and changing HR-related laws, policies and “best practices” to ensure that current and future personnel policies, employment practices, and compensation packages are within the limits of established standards, procedures, guidelines and policies of MC, as well as national laws.
• Responsible for preparation of legal advisor payment. And making sure the service contract is up to date.
• Responsible for exit procedures and final payment to depart team members.
• Responsible for preparation of opening bank accounts letters for new hires.
• Responsible for updating the recruitment tracker that concerning his/her assigned tasks.
• Responsible for Updating the HCM Tracking by adding new hires on time.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• Manage the Online Timesheet System for Mercy Corps Sudan
• Applying the safe recruitment to all the steps in the hiring process.
• Other duties as assigned.

Influence & Representation 

• Represent People and Culture Department in forums/workshops/conferences/sector coordination meetings to share best practices and findings with private sector, government, and the wider development community, as relevant.
• Develop and maintain positive working relationship with  HAC  & Ministry of Labor (MoL) 

GEDSI (GENDER, EQUALITY, DIVERSITY INCLUSION)

• Support the organization’s commitment to age and gender inclusive team building process.
• Promote an inclusive and equitable workplace culture. 
• Increase staff knowledge of GDI.

Organizational Learning 

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves. 

Accountability to Beneficiaries 

• Mercy Corps team members are expected to support all efforts toward accountability, specifically 
  to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Safeguarding Responsibilities

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options

SUPERVISORY RESPONSIBILITY

HR Intern / HR Assistant

ACCOUNTABILITY

Reports Directly To: HR Coordinator

Works Directly With: All MC Sudan Team

ACCOUNTABILITY TO PARTICIPANTS AND STAKEHOLDERS

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

MINIMUM QUALIFICATION & TRANSFERABLE SKILLS 

• Minimum 3 years of experience working with International NGO in HR Functions 
• Bachelor level required in Business Administration or similar field of studies.
• Computer skills are required (Excel, Word advanced level).
• Must be an independent thinker and have strong organizational skills.
• Demonstrated experience scheduling and managing staff from multiple departments.
• Willingness to travel to MC Sudan Field Offices
• Fluency in English.

The chosen candidate will have the responsibility of overseeing HR activities in the Gedaref and Kassla Offices, potentially necessitating travel to other offices.

SUCCESS FACTORS 

The successful HR Officer will be good at problem-solving and work out methods to deliver successful programs while demonstrating excellent stewardship of donor funds and compliance with Mercy Corps and donor regulations. They will maintain strong cooperative relationships with other departments and interact effectively with international and national personnel both in a managerial and training capacity while demonstrating the ability to multi-task, meet deadlines and process information in support of changing program activities. The most successful Mercy Corps staff members have a solid commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

Living Conditions / Environmental Conditions

The position is based in LOCATION and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing and staff will have access to good medical services and the living situation is of a high standard.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Efficiency and Effectiveness 

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. 

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).