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Background:
Executing the maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users under his/her responsibility in accordance with MSF standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure
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Duties and responsibilities:
- Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures;
- Supervising, implementing and improving data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency;
- Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately escalated;
- Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;
- Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures;
- Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process;
- Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;
- Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manage
MSF Section/Context Specific Accountabilities - Manage ICT infrastructure in the Coordination office.
- Oversee daily ICT operations, ensuring optimal functioning of hardware, software, networks, and systems.
- Provide technical support and troubleshooting for staff and users.
- Assist with configuration and maintenance of computer systems and network equipment.
- Ensure efficient use of ICT resources and adherence to security protocols.
- Collaborate with the Information Systems Specialist (ISS) to implement ICT policies and procedures.
- Monitor, evaluate, and update ICT systems for improvement.
- Prepare performance reports and provide recommendations to the ISS.
- Ensure software and hardware are up-to-date and properly documented.
- Provide basic user training on office ICT equipment.
- Engage with the ISS on system upgrades and new technologies.
- Facilitate communication with other departments.
- Adapt to handle unexpected system challenges and security threats.
- Troubleshoot and provide immediate technical solutions.
- Ensure high-quality ICT experience for end-users.
- Report on ongoing projects, system performance, and potential improvements to the ISS.
- Present technical information to non-technical stakeholders.
- Install, configure, and maintain hardware, software, and network systems.
- Resolve issues with computer systems, printers, servers, and network connectivity.
- Maintain and update ICT equipment to ensure security and performance.
- Monitor network performance and ensure user connectivity.
- Assist with setting up new workstations and devices.
- Perform software and hardware upgrades to maintain system security.
- Ensure compliance with security protocols (firewalls, anti-virus, access controls).
- Manage user accounts, permissions, and access to networks and databases.
- Document system configurations, repairs, and troubleshooting steps.
- Maintain inventory of ICT equipment and assist with procurement.
- Participate in new ICT projects implementation as needed.
- Act as a backup for the ISS during long absences.
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Minimum Qualification, Skills and Experience Required:
Education: Essential secondary education and formal technical training. Certifications in the domain would be an asset. Experience: Preferably 1-2 years of proven experience in IT or technical functions Language: Preferably technical English Knowledge: - Expertise in latest version of Microsoft Operating System and business applications (Office365)
- Good knowledge of computer hardware and maintenance processes, network theory and their respective protocols, main email systems, IT security best practices and IT service management tools (ITSM)
- Understanding in Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V)
- Understanding of radio telecommunication concepts (HF, VHF, GSM, Satellite)
- Teaching and supporting skills
Competencies: - Results and Quality Orientation L2
- Teamwork and Cooperation L2
- Behavioural Flexibility L2
- Commitment to MSF Participles L2
- Stress Management L3
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