ABOUT RI

Relief International (RI) is a leading nonprofit organization working in 20 countries to relieve poverty, ensure well-being and advance dignity. We specialize in fragile settings, responding to natural disasters, humanitarian crises, and chronic poverty.

Relief International combines humanitarian and development approaches to provide immediate services while laying the groundwork for long-term impact. Our signature approach —, which we call the RI Way—emphasizes local participation, an integration of services, strategic partnerships, and a focus on civic skills. In this way, we empower communities to find, design, and implement the solutions that work best for them.

Job Purpose

The Protection Assistant will support the implementation of protection activities at the community level, including case identification, referrals, psychosocial support, and community mobilization. Working closely with the Protection Officer and other team members, the Protection Assistant will contribute to the identification and monitoring of protection risks, support vulnerable individuals in accessing services, and assist in delivering awareness-raising sessions. The role involves maintaining confidentiality, promoting a survivor-centered approach, and ensuring the dignity, safety, and well-being of all persons of concern, especially children, women, and other vulnerable groups.

Key Responsibilities:

1. Case Management and Individual Support

• Identify, document, and support children and families in need, including separated and unaccompanied minors.
• Ensure proper documentation in line with Family Tracing and Reunification (FTR) standards and child safeguarding policies.
• Refer vulnerable cases to appropriate service providers and conduct timely follow-ups.
• Escalate urgent and complex cases to supervisors.
• Provide psychological first aid and tailored support during monitoring visits.
• Maintain accurate case records using approved tools and report to relevant officers.

2. Community-Based Mechanisms and Engagement

• Establish and support community-based protection mechanisms including recruitment, training, and mentoring of volunteers and committees.
• Coordinate activities between community volunteers and the organization.
• Conduct community consultations on temporary care for separated/unaccompanied children.
• Foster respectful, culturally sensitive engagement with all vulnerable populations.

3. Awareness, Sensitization, and Advocacy

• Organize and deliver awareness sessions on child protection, GBV, human rights, entitlements, and reporting mechanisms.
• Facilitate community discussions and feedback sessions (including FGDs with children, parents, and youth).
• Promote positive social change and survivor-centered approaches within the community.

4. Monitoring, Assessment, and Reporting

• Participate in designing and conducting protection assessments, safety audits, and vulnerability assessments.
• Support data collection and reporting in collaboration with the M&E team.
• Develop and update protection incident monitoring systems ensuring timely reporting of cases.
• Prepare and submit internal,cluster reports as relevant.

5. Service Delivery and Support Access

• Operate and oversee the Protection/GBV help desk, child-friendly psychosocial services, and GBV referral systems.
• Screen and identify clients eligible for individual assistance (material, cash, or voucher-based).
• Advocate for reasonable accommodation for individuals with access challenges.

6. Program Implementation and Leadership

• Support development and implementation of weekly, monthly, and quarterly plans in coordination with the Protection Officer.
• Supervise and mentor GBV mobilizers, CFS animators, and help desk assistants to meet performance and program goals.
• Identify implementation bottlenecks and escalate to relevant leadership for resolution.

7. Coordination and Stakeholder Engagement

• Represent the organization in protection-related meetings, working groups, and stakeholder forums at the field levels.
• Liaise with local authorities, CBOs, and other service providers to strengthen referral pathways and access to services.
• Foster strong community networks to support coordinated and comprehensive protection responses.

Qualifications and Experience:

• Diploma in Social Works, Human Rights or other related field.
• Minimum 3 years of experience in general protection, child protection, GBV response, or case management in a humanitarian or development setting.
• Proven experience in family tracing and reunification, psychosocial support, and child safeguarding.
• Demonstrated ability to work with community structures and coordinate with multiple stakeholders.
• Strong knowledge of child protection and GBV principles, including a survivor-centered and rights-based approach.
• Excellent facilitation, communication, and interpersonal skills.
• Strong analytical and problem-solving skills.
• High integrity, confidentiality, and ability to handle sensitive information appropriately.
• Ability to work under pressure in multicultural and insecure environments.
• Proficiency in Microsoft Office and relevant digital reporting systems.
• Fluency in English and Arabic is essential.

RI Values:
We uphold the humanitarian principles of humanity, neutrality, impartiality, and operational independence. We affirmatively engage the most vulnerable communities and value:

• Inclusiveness
• Transparency and Accountability
• Agility and Innovation
• Collaboration
• Sustainability