The Case Management Officer will oversee the case management activities. Specifically, ensure children harmed or at risk of being harmed are identified and receive individual case management support by ensuring the use of the standardized case management tools, and case management principles are adhered to by the case workers and social workers. Provide training and technical support to the case workers & social workers in consultation with the Project Manager and Area CPiE Coordinator. Coordinate with other child protection agencies on case management and Mental Health and Psychosocial Support services.

Case management

• Ensure that solid case management, referral and information management systems are in place for appropriate identification, responses and follow-up for children harmed or at risk of being harmed
• Oversee the activities of the Adolescent Girls Safe Spaces (AGSS) which include GBV case management, PSS and recreational activities, life skills and information sessions. This includes supervision of the AGSS Coordinator and Social workers.
• Review the follow up of cases, and ensure all cases are managed within acceptable timelines.
• Organise weekly case management conferences/ case review with all case workers and social workers to reflect case progress and to accommodate the lessons learned and improve case management system accordingly.
• Supervise and support the case workers or social workers in family visits if necessary
• Support the CPiE Area Manager in the ongoing capacity building of case workers including ensuing that case workers respect confidentiality and follow ethical guidelines

Documentation

• Ensure the CPIMS+ is set up, regularly updated, analyse for trends in the caseload, and efficiently and confidentially managed in collaboration with the Social workers and Case workers.
• Ensure that files, registers and computer databases are used in an appropriate and correct manner and ensure case workers adhere to proper documentation and data protection protocols.

Coordination

• Participate in the Case management taskforce working group at the target location.
• Work with the child protection team to ensure close links between case management and our work with community-based child protection mechanisms and CFSs.
• Coordinate with other agencies offering case management services to children on referral and transfer of cases. This includes providing support to Family Tracing and Reunification activities in collaboration with State Social Welfare.
• Ensure internal referral mechanisms (with other sectors) are in place and cases are appropriately managed and followed up when referred. Link case workers or social workers with service providers to ensure safe referrals to other services such as medical, legal and education/livelihoods interventions.
• Ensure constant and transparent communication and collaboration with relevant stakeholders, including community members, community leaders and families

Reporting

• Submit regular case management reports and ensure that information is kept up to date
• Facilitate, collect and report information regarding the overall situation of child protection risks in the designated location.
• Share information on field-level successes and challenges with the Area CPiE Coordinator. Ensure that major challenges are flagged early, and addressed in an appropriate way.

Procurement

• Support the preparation of all procurement and administrative documents required for case management implementation

Other support 

• Ensures that Plan International’s global policies for Child Protection (CPP) and Gender Equality and Inclusion (GEI) are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.

Knowledge and expertise 

• The post holder is expected to have considerable knowledge of the national and international instruments related to the child rights, child protection minimum standards and safeguarding concepts.
• Substantial experience of working in Child Protection programming in a humanitarian and development context for at least 3-4 years
• Experience working with case files, databases and providing regular documentation
• Strong capacity building/training/coaching/mentoring skills with communities
• Computer knowledge - Microsoft Word, Excel, Outlook

Essential

• Bachelor’s Degree in relevant subject, (Law, Social Sciences or other related fields)
• A high level of written and spoken English
• Excellent communication skills
• Proven ability of mentoring, coaching and training on Child Protection related topics.

Desirable

• Understanding and commitment to Plan International values, mission and mandate.
• Proven ability to influence change at an operational and strategic level based on Plan International’s Country Strategy both among staff and implementing partners.

Key relationships

Internal Communication

• Programme Area Manager
• Project Manager 
• Child Protection Officer – CBCP 
• Area CPiE Coordinator
• Country CPiE Coordinator and Country CPiE Technical Specialist
• Other departmental heads and M&E

External Communication

• Implementing Partners 
• CP Task force at the field level 

Technical expertise, skills and knowledge

Skills

• Presentation skills
  1. Negotiation skills 
  2. Analytical and logical skills
• Communication skills
  1. Good command of written and spoken English and Arabic languages.
  2. Good skills in spread sheet and word processing computer application
  3. Good skills in computer information and communication.
  4. Excellent skills in reading, writing, speaking, and listening skills.
  5. Ability to think creatively to understand including risks associated children.
  6. Strong interpersonal skills to cope up with stress and managing work effectively.
  7. Demonstrated Leadership skills to maintain teamwork and to build capacity of team members.

Plan International’s Values in Practice

We are open and accountable

• Promotes a culture of openness and transparency, including with sponsors and donors.
• Holds self and others accountable to achieve the highest standards of integrity.
• Consistent and fair in the treatment of people.
• Open about mistakes and keen to learn from them.
• Accountable for ensuring we are a safe organisation for all children, girls & young people

We strive for lasting impact

• Articulates a clear purpose for staff and sets high expectations.
• Creates a climate of continuous improvement, open to challenge and new ideas.
• Focuses resources to drive change and maximise long-term impact, responsive to changed priorities or crises.
• Evidence-based and evaluates effectiveness.

We work well together

• Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
• Builds constructive relationships across Plan International to support our shared goals.
• Develops trusting and ‘win-win’ relationships with funders, partners and communities.
• Engages and works well with others outside the organization to build a better world for girls and all children.

We are inclusive and empowering

• Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
• Builds constructive relationships across Plan International to support our shared goals.
• Develops trusting and ‘win-win’ relationships with funders, partners and communities.
• Engages and works well with others outside the organization to build a better world for girls and all children.

Physical Environment

[In this section, state “typical office environment”, or conditions such as “must work outside in an extremely hot and humid climate”. Also note if any protective equipment is required.] 

• Must work in busiest environment outside the office with multi stakeholders.
• Must work outside in an extremely hot and humid climate to perform her/is tasks.
• Must work under high stresses. 
• Must work off hours after daily working hours when ever requirement arises. 

Level of contact with children

High level: Frequent interaction with children as key person to deal with violence and concerns facing children and investigate the feedback information in Plan International Sudan operation