About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. 

In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions 

into action — helping people triumph over adversity and build stronger communities from within. 

Now, and for the future

Department Summary

The Human Resources department is responsible for maintaining and updating all information of People and Culture documents for Mercy Corps Sudan Providessupport to the management of People and Culture for Mercy Corps programming in Sudan and assists in the achievement of MC Sudanprograms objectives with the facilitation of recruitment, remuneration and staff development issues across the mission.

General Position Summary

Assist the Learning & Talent Development Coordinator in successfully implementing the overall Learning and Development (L&D) strategy. This includes conducting orientation  development programs for all regular staff. The individual in this role will focus on enhancing the understanding of all employees, particularly provincial staff, regarding relevant policies, procedures, and digital platforms.

Working under the guidance of the Learning & Talent Development Coordinator, the individual will assess development needs, design, create, and implement solutions throughout the organization at all levels. Additionally, they will be tasked with developing and delivering training evaluation methods to ensure high-quality L&D initiatives.

Essential:

A minimum of 3 years progressively responsible working experience in human resources management, several of which must be in the areas of performance management, staff development, leadership development, and/or employee engagement, is required with an advanced degree. 3 or more years of similar experience is required . Experience working in a multicultural or international work environment is required.

Essential Job Responsibilities

The specific duties and responsibilities of the HR Officer include,but are not limited to, the following:

KEY AREAS OF RESPONSIBILITY:

• Deliver client-focused and efficient Learning and Development (L&D) services to all employees of Mercy Corps Sudan.

• Conduct thorough assessments to identify learning gaps and determine the necessary support and training required.

• Assist the Learning & Talent Development Coordinator in pinpointing the organization's training needs.

• Thrive under tight deadlines while providing insightful contributions regarding L&D issues.

• Support employees by maintaining an up-to-date record of all mandatory trainings for Mercy Corps Sudan through the Learning Management System (LMS).

• Conduct in-person induction programs for newly recruited volunteers and regular staff on a consistent basis.

• Facilitate annual refresher induction programs for all staff members.

• Coordinate personalized functional inductions for new members of the extended senior management team (SMT) and international staff.

• Ensure that training materials are current and pertinent.

• Prepare and present reports detailing training activities, participation rates, and outcomes.

• Employ a variety of training methods, including in-person, online, and blended learning formats.

• Remain informed about the latest trends and best practices in employee learning and development.

• Manage the scheduling of employee participation during the onboarding process.

• Design assessments (pre-tests and post-tests) to evaluate employees' understanding of organizational standards.

• Address all incoming inquiries, questions, and technical issues related to L&D.

• Gather and analyze feedback from staff regarding the effectiveness of training programs.

• Maintain and update relevant L&D tracking systems.

• Promote awareness of mental health issues and work to reduce stigma through educational and communication initiatives.

• Perform any additional tasks as assigned by the supervisor.

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevantto the communities they serve, we expect all team members to commit5% of their time to learning activities that benefitMercy Corps as well as themselves.

Accountability to Beneficiaries

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws,customs and MC's policies, procedures, and values at all times and in all in-country venues.

Supervisory Responsibility

People and CultureIntern

Accountability

Reports Directly To: HR Coordinator

Works Directly With: All MC SudanTeam

Knowledge and Experience

• Minimum 3 years of experience working with International NGOs in HR Functions as a talent and development officer
• Bachelor level required in Business Administration or similar field of studies.
• Understanding of adult learning, training concepts, and practical application of training approaches.
• Solid understanding and practical experience of modern performance management techniques;
• Experience with leadership assessment tools, coaching programs & techniques, leader-led development, action learning, and experiential activities;
• Proficiency in using MS software;
• Experience in designing, implementing, and evaluating projects and programs.
• Excellent organizational and coordination skills.
• Excellent communication skills, both oral and written. Ability to listen to others and consider the ideas of others;
• Willingness to travel to MC Sudan Field Offices
• Fluency in English.

SUCCESSFACTORS

A clear understanding of finance and procurement ethics as well as the willingness and ability to enforce compliance with Mercy Corps and donor policies and procedures is essential. A high level of personal integrity, honesty, and transparency in all cash handling is essential. The ability to interact effectively with international and national staff members is required. A demonstrated ability to work quickly and accurately, meet deadlines, and process information in support of changing program activities is necessary.

ORGANIZATIONAL LEARNING

Ongoing learning in support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Living Conditions / Environmental Conditions

The position is based in LOCATION, and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited.  Housing for this role is in individual housing and staff will have access to good medical services and the living situation is of a high standard. 

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Efficiency and Effectiveness 

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal-opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact. 

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants, or others, are treated with respect and dignity. We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves professionally, respect local laws and customs, and adhere to Methercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to the Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).