Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls. We believe in the power and potential of every child but know this is often suppressed by poverty, violence, exclusion and discrimination. And it is girls who are most affected.

Working together with children, young people, supporters and partners, we strive for a just world, tackling the root causes of the challenges girls and vulnerable children face. We support children’s rights from birth until they reach adulthood and we enable children to prepare for and respond to crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

For over 85 years, we have rallied other determined optimists to transform the lives of all children in more than 80 countries.

We won’t stop until we are all equal.

he Support Services Coordinator will provide

Effective leadership and management of the support services function, ensuring compliance with Plan International’s global policies and procedures and aligning operations with local regulations. The role will ensure the smooth delivery of HR, administration, procurement, logistics, and security functions to support high-quality programming. The position will also focus on developing the support services team, fostering strong partnerships with stakeholders, and contributing to strategic planning and risk management in alignment with Plan International’s mission and values.

The position involves overseeing

All support services functions, including procurement systems, asset management, and compliance with health, safety, and security standards. The coordinator will manage risks associated with program delivery, liaise with external stakeholders such as government entities and legal advisors, and provide technical oversight to ensure operational excellence. In addition, the role will include the implementation of corporate systems, training staff on global and local policies, and delivering timely reports with clear recommendations for program improvement.

Essential criteria for this role include

A postgraduate degree in Management, Logistics, Industrial Relations, or a related field, with demonstrated experience in similar positions. The ideal candidate will have expertise in operationalizing procurement, logistics, and security in emergency contexts and a strong understanding of support services policies and practices. Exceptional skills in strategic planning, team building, and performance management are required, as well as fluency in written and spoken English.

Do you have what it takes?

If you are a dynamic leader with a proven track record in support services and operations management, along with the ability to adapt to challenging environments, this role could be the perfect fit. Your ability to drive performance, foster collaboration, and ensure compliance will be essential in delivering impactful programs that support children and communities in need.

Dimensions of the Role

[This section provides a summary of the size and authority of the post. It covers the size of the budget held, the numbers of direct reports, other key stakeholders who may depend on it, the type of communication required, the external representation involved and the reach of the role.] 

• The SSC is a member of the Area Management Team along with other area managers and is expected to contribute to Plan’s understanding and strategic direction in the States. He or she may be asked to deputize for PAM as required and if needed in relation to external stakeholders.
• The SSC line manages 03 support services staff in the areas of procurement, administration and logistics/security
• The SSC reports regularly to the PAM on the management of all risks associated with program delivery including procurement trends, legal compliance, logistics and security.
• The SSC provides technical oversight and support to Program Area offices in managing risks and remaining compliant in the delivery of cost-effective programs.
• The SSC prepare and oversight the annual budget for operation support in his/her area and prepare a regular delivery analysis and trends to the PAM and the CMT.
• Review and follow-up commitments, contracts, grants, leases, disbursements and transfers to third parties.
• Security: Ensure full compliance and adherence to Plan International Global security protocols, policies and standards; at all operational areas and at all times. Oversees the training and reorientation of staff (old and new). 
• Loss and Incident reporting: report timely and consistently all losses and incidents, including updates, to the Country Office.
• Legal and regulatory: Oversees the review of agreements and contracts and ensure compliance with Sudan country laws and regulation, ensure the interface with the legal advisors, timely report all potential legal cases to legal advisor at CO level
• Liaison with stakeholders: Establish and effective liaison services with Government offices and communicate with government bodies, corporate sector partners as well as UN and INGO stakeholders.
• Applications and systems support: Ensure the rollout of corporate systems and

1. Applications including (SAP), Magique, share folders, filing systems, ICT and any other corporate applications at area level; 

• Global and regional policies and procedures: oversee the rollout, including staff training, of global policies and procedures in the country.
• In-country policies and procedures: Develop and maintain up to date 

1. Administrative, ICT, logistics, procurement and security systems, policies, and internal procedures and guidelines to support in-country operations and ensure compliance of Plan’s global standards and donor requirements.

• Strategic planning: Contribute to the strategic development and management of the country in line with the Country Strategy (CS), ensure that support services are an engaged and effective business partner for Programme departments to carry out quality programmes with excellent support services.
• Support to programmes: Oversee the planning and delivery of all general services and

1. logistical requirements of program work in line with established procedures e.g.: procurements, storage, transportation and distribution.
2. Prepare HAC report mid-term and annual.

• Assets management: Review and follow up on Plan assets processes to ensure that it is done according to the set guidelines and operational manual.

1. Prepare assets registers as well as asset disposal plans for projects according to donor’s compliance.

• Budgeting: Ensure preparation and coordination of all support services budgets, with trend analysis to support program delivery as per the annual planning and budget guidelines.
• Reporting: Deliver timely quality reports (i.e. monthly, quarterly and annual) with clear analysis, trends and recommendations 

• A pos graduate degree in Management, Logistics, Industrial Relations or related field
• A professional qualification and membership of recognized corporate services institution desired. 
• Experience in Work Force Planning, Staff training and Performance management 
• Clear exposure to Emergency contexts.
• Demonstrated relevant progressive experience in similar posts 
• Deeper understanding of the various Support Services Policies, Procedures and Practices
• Excellent technical knowledge on general support services areas as indicated by the duties above
• Knowledge of operationalizing security, procurement, logistics, administration, ICT in volatile emergency conditions is an advantage
• Knowledge of operations management to support a changing program an advantage
• First-hand experience and knowledge of working in corporate support functions

Skills

• Excellent written and spoken English skills
• Proven skills in the full range of general support services needs including analysis, procurement, market analysis, logistics, fixed assets management, procurement, value for money, ICT4D, administration and office management, etc.
• Skills in supporting strategic planning and support services resourcing requirements
• Communication – excellent negotiation and influencing skills in multi-cultural contexts

Behaviours

• Behaves consistently in approach to work and decision-making
• Strongly drives performance forward in area of the business for which they are responsible together with the team
• Balances future vision with practical delivery 
• Develops mutual trusting relationships with complex partnerships that have excellent business outcomes
• Sets a strong learning culture in their part of the organisation
• Remains calm and positive under pressure and in difficult situations
• Aware of impact on others and adjusting own behaviour accordingly
• Tolerant of difference - cultural sensitivity in relation to its impact on HR

This Position is for national Sudanese only

Females are encouraged to apply