ABOUT RI

Relief International (RI) is a leading nonprofit organization working in 20 countries to relieve poverty, ensure well-being and advance dignity. We specialize in fragile settings, responding to natural disasters, humanitarian crises, and chronic poverty.

Relief International combines humanitarian and development approaches to provide immediate services while laying the groundwork for long-term impact. Our signature approach — which we call the RI Way—emphasizes local participation, an integration of services, strategic partnerships, and a focus on civic skills. In this way, we empower communities to find, design, and implement the solutions that work best for them.

SUMMARY:

The Case Management Supervisor will oversee and coordinate the provision of case management services, develop plans and follow up on their implementation ensuring that all activities are carried out as per the case management guidelines and SOPs. This role involves supervising case managers, providing continuous support and guidance to case managers, organizing case management meetings, and updating service mapping, with adherence to the principles of case management and child safeguarding policy. It will also encompass monitoring service delivery, and ensuring compliance with organizational policies and procedures. The Case Management Supervisor will also be responsible for building and maintaining relationships with external service providers and stakeholders. The case management supervisor will report to the protection officer.

• Provide direct supervision and support to case managers, including conducting regular supervision meetings, performance evaluations, and professional development activities.
• Plan and conduct training sessions for case management staff to enhance their skills and knowledge. 
• Attend the case closure session or at least sign the closure papers after verifying that they have achieved their objectives or justifications for closure in accordance with the case management guidelines
• Ensure that case managers are committed to documenting all cases separately, maintaining case files for each child and updating them regularly as well guarantee that they are securely stored.
• Conduct weekly case management meetings to review cases and discuss solutions ensuring quality of services provided. Offer guidance on complex cases and ensure that case plans are appropriate and effective and followed up within specified timelines.
• Participate in case conferences
• Oversee the implementation of case management services, ensuring they are delivered in accordance with case management guidelines, organizational standards and client needs.
• Ensure that comprehensive assessments are conducted for all cases to identify their needs and develop individualized care plans.
• Develop and implement monitoring and evaluation systems to assess the effectiveness of case management services.
• Establish and maintain positive relationships with community partners, service providers, and other stakeholders.
• Provide support and counseling services for children, parents, and caregivers
• Conduct a case satisfaction assessment based on case consent
• Respect and apply all principles of protection from sexual exploitation, abuse, and the child safeguarding policy, and the commitment to report any sexual exploitation or abuse incident or any violation of the child safeguarding policy. 
• Perform any other tasks assigned to the supervisor or project manager concerning case management.

Safeguarding

• Uphold and promote RI’s commitment to ensuring the safeguarding and safety of the vulnerable communities we serve.
• Consistent with RI’s safeguarding and protection policies, ensure all people who come into contact with Relief International are as safe as possible.

Equity and Diversity commitment

• Demonstrate sensitivity and understanding of systemic diversity and cultural differences.

Ensure that gender equity is addressed in our staffing and programming

Qualifications and Experience: 

• Diploma in education, counseling psychology, social work or any related field.
• 3-5 years of experience in case management or a related field, with at least 1-2 years in a supervisory role.
• Work experience in implementing protection programs within humanitarian organizations.
• Excellent oral and written communication skills in Arabic/English is desirable
• Experience in conducting individual interviews.
• The ability to organize work plans and execute within specific dates

RI Values:

We uphold the Humanitarian Principles: humanity, neutrality, impartiality, and operational independence. We affirmatively engage the most vulnerable communities. We value:

• Inclusiveness
• Transparency and Accountability
• Agility and Innovation
• Collaboration
• Sustainability