ABOUT RI

Relief International (RI) is a leading nonprofit organization working in 20 countries to relieve poverty, ensure well-being, and advance dignity. We specialize in fragile settings, responding to natural disasters, humanitarian crises, and chronic poverty.

Relief International combines humanitarian and development approaches to provide immediate services while laying the groundwork for long-term impact. Our signature approach — the RI Way — emphasizes local participation, integration of services, strategic partnerships, and a focus on civic skills. In this way, we empower communities to find, design, and implement the best solutions for their needs.

Purpose of the Role

Under the supervision and technical support of the Child Protection Case Management Supervisor, the Child Protection Case Worker will be responsible for providing CP case management (CM) services to an assigned number of individual children who are at risk of or have experienced abuse, neglect, exploitation, and/or violence (including unaccompanied or separated children). Specifically, he/she will ensure that children harmed or at risk of being harmed are identified and referred to case management services from the wider community, including RI’s child friendly spaces, and receive individual CM support. Within this framework, he/she will also provide support to children’s families, including care, support and skills building for children’s caregivers. He/she will directly work with other CP Case Workers and service providers on the management of caseload and referrals, while ensuring a strong collaboration and coordination with RI’s PSS Workers. Furthermore, the CP Case Workers will conduct home visits with children and their families to monitor recovery, provide follow-up and referrals, and assess child protection risks/issues in the home (including other children).He/she will take lead in identification of cases for children with protection concerns using the customized Case Management forms, including the Best Interest Assessment and Best Interest Determination forms.

In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly

Key Responsibilities

• Maintain highest standards of professional conduct and ensure actions do not put children at risks of further harm 
• Conduct initial assessments for CP cases (Best Interest Assessment) and prioritize them according to risk level.
• Develop case plans with the child and family that respond to needs identified in assessments and seek support of supervision when necessary. Ensure that direct services as well as timely referrals to existing or external services and supports (medical, legal, MHPSS, etc.) are part of the case plan.
• Identify, document, trace and reunify unaccompanied and separated children in line with FTR SOPs.
• Regularly follow up to ensure all services and action points listed in the case plan are carried out within agreed periods in light of risk level. Ensure that process is regularly reviewed. 
• Regularly monitor and support children and families through home visits, providing guidance, advice and emotional support, community mediation and referrals.
• Work with CP/Case Management Supervisor to arrange for internal case conferences for low priority cases and present complex cases to the IA case conferences at field level and ensure children receive multi-disciplinary support in line with SOPs.
• Work with community based protection networks/volunteers to identify and support vulnerable and at risk children.
• Regularly document cases using agreed inter-agency forms, update databases and ensure that data collection and storage practices respect data protection protocols and information sharing protocol and adhere to standard documentation process and guidance on workflow.
• Ensure accuracy, completion / thoroughness, and confidentiality of case management data entry and data management
• Complete monthly activity reports, according to the mentorship provided by the CP CM Supervisor 
• Participate and lead in community awareness and advocacy campaigns
• Communicate regularly with CP CM Supervisor and Protection Officer regarding updates and challenges
• Regularly attend case management meetings, including case conferences, at field level
• Actively coordinate with staff from other RI sectors in the field, including health,WASH,FSL and Nutrition
• Actively develop and maintain effective working relationships with relevant local actors in the field, including community, non-governmental and governmental actors.

Qualifications and Experience

• Diploma in Social Science, Gender Studies, Development Studies and Social Work Studies and/or other related fields of study will of great advantage.
• Previous work with children required, preferably in a social work or educational setting. 
• Must be excellent in communicating with children. 
• Good Arabic oral and written communication skills 
• Knowledge of English is an added advantage
• Good understanding of community politics and traditional networks 
• Be both self-reliant and have the ability to cooperate with others
• Be able to work in challenging environment i.e. walk substantial distances
• Ability to represent RI in Sudan Child Protection policies and approach 
• Ability to work through line management and also under limited supervision
• Gender awareness and sensitivity
• Understanding of issues of confidentiality 
• High degree of initiative and responsibility

Commitment to the aims and principles of RI. In particular, a good understanding of the RI mandate as child focused agency and an ability to ensure this continues to underpin our support

RI Values

We uphold the Humanitarian Principles: humanity, neutrality, impartiality, and operational independence. We affirmatively engage the most vulnerable communities.

We value:

• Inclusiveness
• Transparency and Accountability
• Agility and Innovation
• Collaboration
• Sustainability