Relief International is an international non-profit organization that partners with communities impacted by conflict, climate change and disaster to save lives, build greater resilience and promote long-term health and wellbeing. Our team of more than 7,000 staff and local volunteers work in 15 countries across Africa, Asia, and the Middle East, providing Health and Nutrition, WASH (Water, Sanitation, and Hygiene), Education and Livelihoods programming that creates the foundation for community resilience. We do this by working with local actors to develop safe and inclusive local programming that is evidence based, conflict sensitive, climate smart, and reaches those in need.

POSITION SUMMARY:

The IT Coordinator monitors and maintains Relief International’s computer networks throughout Sudan, installs and configures hardware and software and provides technical support to RI staff in Sudan. The IT Coordinator works closely with the Regional IT Coordinator and Global IT Manager to help drive down global IT regulations and procedures to the local country offices and ensure the Sudan offices are in line with the RI global IT strategy.

ESSENTIAL DUTIESAND RESPONSIBILITIES:

• Utilize the IT support ticketing system to troubleshoot users’ computer problems, determine sources of issues and deliver appropriate solutions.
• Support in-country RI staff to access IT-managed services
• Setup new users’ accounts and assist users to maintain active profiles throughout IT-managed systems
• Computer Systems Monitoring and Maintenance.
• Follow the RI Computer Standards to install and configure computer operating systems and all RI software
• Plan and undertake scheduled monthly maintenance to ensure all local computers are up-to-date with all-important software and system updates.
• Manage and keep track of IT inventory for all Sudan offices.
• Network Monitoring and Maintenance
• Perform regularly scheduled network equipment maintenance to ensure office networks are running smoothly
• Monitor networking firewalls and enforce network security policies
• Diagnose and fix network problems or potential problems
• Maintain other networked equipment, including but not limited to: printers, scanners, VoIP phones, power generators and web conferencing systems.
• Information Security Response
• Monitor and response to security alerts associated with local users in the Cisco Thread Response portal
• Ensure all the local devices are free of virus/malware and the protection agents are up-to-date
• Coordinate with Cyber Security Working Group to response to any cyber-attacks targeting local users or devices.

Infrastructure Maintenance:

• Manage and maintain Power Sources to the office, upgrade if needed. Including gas generator and renewable energy sources, if apply.
• Maintain and manage office cabling, including power cables and network cabling.
• Setup necessary backup power options to ensure uninterrupted power supply to the network
• IT knowledge and user training.
• Complete and fulfill all IT training requirements.
• Attend necessary IT webinars and seminars to stay up-to-date with changes to all IT-managed solutions.
• Maintain knowledge of industry trends and support best practices
• Provide basic IT user training and orientation to local staff as needed
• Communicate with local IT vendors and IT service providers to explore and coordinate on local IT services and procurement options
• Any other task assigned by the supervisor.

Confidentiality:

• Ensuring the non-disclosure of any information whatsoever relating to the practices and business of RI acquired in the course of duty, to any other person or organization without authority, except in the normal execution of duty.

• Master degree with additional 8 years of experience may be accepted in lieu of Master’s degree;
• Master’s Degree in Computer Sciences or a related field from an accredited academic institutions.
• 5 years of experience in the similar field; Previous experience in UN/INGO is preferred
• Strong analytical and organizational skills with the ability to manage multiple complex tasks independently.
• Excellent interpersonal and communication skills, problem-solving and training abilities
• Excellent diagnostic and problem solving skills
• In depth understanding of diverse computer systems and networks 
• Good knowledge of internet security and data privacy principles 
• Experience in Software Development (PHP, python, and .NET) is preferable.
• Proficient in English and Arabic languages.

RI VALUES:

We uphold the Humanitarian Principles: humanity, neutrality, impartiality, and operational independence. We affirmatively engage the most vulnerable communities. We value:

• Inclusiveness
• Transparency and Accountability
• Agility and Innovation
• Collaboration
• Sustainability