1. Ensure the maintenance and security of systems, whether software, hardware, or communication systems.
2. Ensure effective communication with Paris HQ IMS department

DUTIES & RESPONSIBILITIES

1. Implementation of the IT/COM strategy:
   1. IT Assistant is responsible for implementing the IT/COM strategy created by the CLM and IMS department in Country Office.
   2. He/she must also be able to administer, and maintain network equipment, computers, printers, smartphones, and any other IT/COM assets
   3. IT Assistant will follow methodical guidance of IMS department in HQ and acts as a liaison between ACTED – Sudan mission and HQ in all technical matters.
   4. He/she must train the ACTED staff in the secure use of online tools, networks, computers, smartphones, and productivity software. He/she enforces the security policies and standards developed by the Paris headquarters.
   5. He/she oversees connectivity by ensuring adequate bandwidth on each base of ACTED Offices mission. He/she performs perpetual evaluation of connectivity needs in all ACTED Offices representation offices and ensures cost rationalization of contracted ISP services. He/she performs periodic ISP market surveys and keeps track of services available on ISP market. He/she is also responsible for monitoring and supervising contracted suppliers and intervenes in case of access problems.
2. Maintenance of IT/COM assets:
   1. IT Assistant must plan and supervise the maintenance of all IT (computers, printers, smartphones, network equipment etc.) and COM (HF, VHF, sat phones) equipment both in stock and in use. Communication equipment is managed based on a decision of the Security Department.
   2. If an asset is experiencing hardware or software issues, the IT Assistant is responsible for troubleshooting and fixing the issue either internally or externally. He/she must estimate the cost of the repairs by listing the type of spare parts needed, their quantity, unit price/total price and any additional cost in order to get the asset back in working order. 
   3. Based on a discussion on a national or area coordination level, IT Assistant is responsible for weekly updates of repair schedule used for prioritization of repairs.
   4. The IT Assistant is responsible for the preparation, tracking and reception of all procurement dossiers related to the maintenance and repairs of assets. He/she must be able to propose a reliable supplier for each type of service.
3. Management of IT/COM related purchases/stock:
   1. The IT Assistant is responsible for the equipment entrusted to him/her and for the organization and maintenance of content of the ICT stock.
   2. The IT Assistant cooperates with the Inventory manager on tracking IT/COM assets.
   3. In case of missing spare parts, components or any other IT/COM assets, the IT Assistant is responsible for submitting a Purchase Order. He/she must be familiar with ACTED's logistics procedures and be able to put together a procurement documentation and to support the purchaser in the acquisition of spare parts/IT/COM assets. The IT Assistant must assess the quality of the goods prior to the purchase.

1. Field support

1. The IT Assistant must conduct regular field visits to establish a comprehensive diagnostic plan and support (if needed) the maintenance/repair of all IT/COM assets requiring intervention.
2. During field visits, the IT Assistant must be able to ensure implementation of IT/COM equipment management procedures by those responsible for them (proper use of computers, storage of assets, updating of TITANIC follow-up sheets, ...). He/she will rely on the internal control sheet and propose improvements in his/her area of expertise.
3. IT Assistant must request approval for field visits by drafting and submitting Terms of Reference to the Country Logistics Manager and/or the Logistics Manager.
4. At the end of the visit, the IT Assistant will submit an in-depth mission report of his/her field activities. He/she will use the tools at his/her disposal to describe his/her conclusions in an Action Plan.

1. Reporting
   1. IT Assistant is responsible for sending updated coordination report every Wednesday to the CLM and the Logistics Manager.
   2. IT Assistant drafts a schedule of visits to ACTED Offices and field offices according to current priorities/needs/urgencies.
   3. IT Assistant is responsible for creating a TOR /Mission reports which are communicated to the CLM and/or the Logistics Manager.
   4. IT Assistant contributes to the updating of the Cash Request
   5. IT Assistant is responsible for compiling the TITANIC reports under his/her responsibility (capital and bases). There are to be sent every 5th of the month to the CLM. He/she also provides qualitative feedback on the content of these reports to the ACTED Country Logistics Managers and to the Area Coordinators.

Nature of the Job

• Working hours are determined with the contract, however, ACTED is a humanitarian organization and in practice hours are variable depending on the needs of the project(s).  Working hours can range from 8am until 4pm, seven days per week, can be on a shift or fixed pattern.  Working hours can extend before or after these hours if required in exceptional circumstances.
• Working days can include public holidays. Although no staff are required to work during this period the needs remain, and flexibility is appreciated.  In particular, the IT Assistant may on occasion work outside normal hours to carry out software and hardware rollout and/or maintenance (Sunday -Thursday or occasional weekends with the prior approval of the HR Manager and Coordination).
• Staff roles are defined in the TOR; however staff can be required to fulfil other roles or duties according to the operational or strategic needs of the mission.