The Accountability Assistant will work under the direct supervision of the MEAL Officer in the field office. The Accountability Assistant will be responsible for ensuring the complaints handling mechanism is in place across PUI projects. S/he will be responsible to fulfil requirements under the Humanitarian Accountability Partnership (HAP) standards especially in regards to information sharing, beneficiaries' participation, complaints and response mechanism and accountability in Monitoring, Evaluation, Accountability and Learning. 

- Support the implementation of the Area Office Accountability Framework. 
- Support data collection on, and analysis of, information needs, appropriate and trusted information sharing approaches, and inclusive and accessible feedback and reporting channels, based on primary and/or secondary data, led by the MEAL Manager / Accountability Officer.
- Ensure information about PUI and its partners (where relevant) as well as key program outcomes and activities are shared with the wider community in appropriate, timely and accessible ways. This may involve developing information-sharing materials such as posters, facilitating the development of “Frequently Asked Questions” documents, and helping program implementation teams develop information-sharing plans. 
- Support community participation processes across the program cycle (including needs analysis, design, implementation, monitoring and evaluation). This could involve facilitating/supporting focus group discussions, community meetings, community committees and other approaches. 
- Support the development and rollout of accessible and inclusive feedback and reporting channels, to enable PUI to receive feedback from participants. The channels will vary depending on context but may include focus group discussions, surveys, helpdesks, hotlines, face-to-face feedback, social media, and other channels. 
- Ensure feedback is handled in line with the agreed Feedback Handling Standard Operating Procedure, and that feedback and responses are registered in the FCRM Database. Quality ensures the documentation of feedback (quality of data, categorization, etc.).
- In line with the Feedback Handling Standard Operating Procedure, receive and register feedback and their responses in the FCRM Database. Make sure that feedback is logged in a professional and timely manner.
- Refer feedback to the appropriate team, including rapid identification and referral of serious concerns such as those related to safeguarding, unsafe programming, sexual exploitation and abuse, and fraud and corruption. 
- Respond and communicate in a dignified and respectful manner with participants regarding their feedback, including informing them of what decisions have been made related to their feedback, and ensuring this is documented in the FCRM Database. Where relevant, support program staff to close the feedback loop meaningfully. 
- Contribute to a strong understanding of accountability to communities and participation through inductions and training, together with other Accountability staff
- Contribute to the analysis and interpretation of feedback and findings from participatory processes for program management and decision-making.

The tasks and responsibilities defined in this job description are not exhaustive and may evolve depending on the project's needs.

MANDATORY REQUIREMENTS
 

Language skills:
Strong command of writing and editing documents in English and Arabic 

Education degree: 
- At least a University degree in Statistics, Mathematics, Computer Science, Information Management, Demography, Sociology, or a numeracy discipline from a recognized institution. 
- Participation in MEAL training/workshops is desirable. 

Work experience: 
- Previous relevant experience in MEAL department function at least 1 year 

Knowledge and skills: 
- Experience in feedback management (collection, analysis, feedback, action, and monitoring)

Computer skills: 
- Knowledge of the MS office software (including Word, Excel, Outlook) and a basic understanding of data analysis packages such as SPSS, Epi-Info etc.

ASSETS
 

Interests:

• Good communication skills, diplomacy and a solution-oriented attitude 
• Curiosity and interest in the organization's activities
• Good ability to manage deadlines in emergency response contexts (stress resilient)
• Honesty, integrity and transparency
• Adaptability, flexibility
• Autonomy, sense of initiative and anticipation
• Punctuality
• Transversal skills: 
• Well organized, and attentive to details
• Conflict resolution and diplomacy
• Ability to analyze and suggest improvement
• Autonomy, neutrality, hard worker
• Able to manage stress and pressure
• Ability to work within a team
• Capacity to adapt and organizational flexibility
• Organization, rigour and ability to meet deadlines
• Ability to work and manage affairs professionally, and with maturity
• Ability to represent the activities and mandate of PUI before local authorities
• Ability to work with different communications strategies

Interested applicants should apply using the LINK