The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today work in over 40 countries and 22 U.S. cities, we restore safety, dignity, and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

The IRC has been working in Sudan since 2008 and is committed to implementing quality programming to improve the wellbeing of the most vulnerable populations in the areas of livelihoods, water and sanitation, health, and social development. IRC programming reflects a commitment to sustainable solutions and believes this is achieved through participatory approaches such as community driven development, community disaster risk reduction, and capacity building of local partners.

The IRC values the diversity of our staff and recognizes that our work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives. In support of this core value, the IRC maintains and enforces policies to foster relationships that respect the dignity and worth of everyone.

IRC uphold its policies in accordance with principles of international law and codes of good conduct and affirm that all IRC staff members are responsible for promoting fundamental human rights, social justice, human dignity and the equality of men, women and children. IRC staff must treat every person without distinction based on his or her race, gender, religion, colour, national or ethnic origin, marital status, sexual orientation, age or disability.

Main Purpose of Job: 

The Case Management Officer – Khartoum office  will be responsible for managing the Case Management team in Omdurman. The CP Case Management Officer will ensure effective implementation and accurate documentation of all CP cases, through staff supervision and support of the five caseworkers in Omdurman. The Officer works in close collaboration with CP Manager to ensure complete support to the team. S/he will assist in the continuation of child protection interventions in Khartoum state, with a focus on internally displaced people IDSs and refugees, including unaccompanied children and children who have experienced or are vulnerable to abuse, exploitation, neglect, and violence.

• Carry out implementation of the child protection case management activities as per the work plan while always observing the best practice and IRC policy.
• To ensure effective implementation of services mapping for children harmed or at risk of being harmed through appropriate assignment of cases, monitoring and guidance to mobile response case workers 
• Put in place functional case management, referral, and information management systems for appropriate identification, responses, and follow-up for children harmed or at risk of being harmed.
• Plan and conduct psychosocial support activities according to technical quality standards and appropriate epidemic and pandemic mitigation measures.
• Initiate and maintain regular communication with the  CP Manager for appropriate technical review and insights in the day-to-day delivery of project activities. 
• Proactively identify new or emerging needs, gaps, and opportunities including documentation of practices (good and bad) regarding child protection intervention to enhance the safety of children and families in their homes and communities.
• Provide guidance individually and through group meetings, collaborate with other CM staff and partners in order to regularly report trends and communicate closely with the Snr officer, CPM and CPC
• Ensure that each caseworker is effectively implementing CM and provide guidlines according to Standard Operating Procedures through regular individual and team meetings and case reviews with caseworkers. 
• Ensure cases are receiving appropriate support; and when needed, support individual cases and provide regular monitoring of all aspects of services
• Assign and review caseworker’s caseload to ensure they are manageable and share challenges with CP's leaders
• Conduct post-service child and family interviews to evaluate the quality and impact of case management by the case workers. Document feedback and analyse trends regularly; discuss lessons learned with the team and CPC and CPM
• Represent the project in the case management working group at the state level as may be required by the supervisor.
• Coordinate and collaborate closely with the government authorities and international and national partners at the state level.
• Represent IRC in the local CP areas of responsibility subsector at the state level and other relevant mechanisms and forums.
• Ensure timely completion and submission of monthly timesheets, probation reviews and annual performance reviews. Maintain open and professional relations with team members, promoting a strong team spirit within the staff to successfully perform in their positions.
• Led capacity-building initiatives for the staff and volunteers under his/her supervision as required by the management.
• prepare and submit periodically one-on-one meetings with the Senior CP manager as required.
• Support the CP team in the implementation of other sector’s activities if needed.
• To be Keen to build personal capacity and attend any required complimentary training activities.
•   Ensure good communication and coaching with his /her subordinates.

Monitoring, Evaluation, and Reporting

• Accumulate and file reports for every activity implemented
• Contribute to the donor report compilation
• Participate in regular review of project documents and provide insights for improvement.
• Monitor, mentor, and report on the performance of the community incentive workers within the project.
• Support the Manager in the development and implementation of project procurement plans, cash projections, and spending plans.
• Ensure timely completion and submission of monthly timesheets, leave plans, and , goals settings, annual performance reviews.
• Identify and enrol for capacity enhancement training, and mentorship sessions to improve the quality of delivery.

• BA or equivalent in social work, human rights, or related degree desired with at least 2 years of experience in implementing child protection programs, preferably social work, or case management, in humanitarian settings. Experience in start-up programming preferred.
• Experience working with IDPs/ refugees/crises affected populations, and vulnerable groups of people preferred
• Understanding and sensitivity to the needs of people from a variety of backgrounds and cultures
• Good computer skills such as MS Word, Excel, PowerPoint, Outlook, MS, teams, zoom.
• Capable of applying skills and knowledge in a range of capacities, including direct implementation, coordination function, training, and the transfer of technical knowledge
• Personal qualities: Team player, flexible, network-builder, able to handle pressure well
• Fluency in English required, working knowledge of relevant local languages desirable

Standard of Professional Conduct

IRC and IRC employees are required to abide by the values and principles outlined in the IRC Way – Code of Conduct which are Integrity, Service, and Accountability. In accordance with these values, IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Do no harm, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons, and several others. 

Gender Equality & Equal Opportunity

We are committed to narrowing the gender gap in leadership positions. We offer generous benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols, and other supportive benefits and allowances. 

We are an equal opportunity employer and value diversity in our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Data Confidentiality:

Ensuring the non-disclosure of any information whatsoever relating to the practices and business of IRC acquired in the course of duty, to any other person or organization without authority, except in the normal execution of duty.