The IT is an essential element that contributes to the success of any business and the IT Officer is responsible to administrate CARE Sudan Computer networks and provide technical support to the users, optimize and protect the use of the CARE Sudan information system, hard and software with high level of confidentiality integrity and respect. The IT Officer is expected to participate in the IT planning and implement the plans developed.

II. Job Responsibilities and Tasks:

1. Office Management:
a. Maintain an appropriate filing, retrieval, and archiving system for the Office ICT related documents (hardcopy and softcopy, create the Documents library into the cloud and CARE share point.
b. Keep an update record of the office ICT items inventory.
c. In the absence of the Liaison officer, making booking requests with UNHAS online system, receiving flight schedule, manifest, E-tickets for the staff traveling to CARE’s operational areas. 
2. Provision and replenishing of office ICT supplies:
a. With the support of the Sr.IT officer Identify needs in ICT related office supplies (New IT Equipment’s Purchase, print toners cartridge, computers accessories, spare parts, …etc) and establish a follow-up procedure for these items.
b. Undertake purchases and storage of ICT related supplies.
3. Database of Local Suppliers:
a. Undertake a market study for the IT Equipment’s and Telecom Services and identify the best available Options.   
b. With the technical support of the Sr.IT officer Set up and maintain a database of local suppliers that deal with ICT Equipment’s, detailing criteria of quality and specifications, prices, services, ethics etc.
4. Database Management - Create, administer, and maintain the database systems, and applications to ensure effectiveness of data management. and reporting, for all CARE Sudan Offices: 
a. Participate in the database system implementation and associated software and hardware implementation and training.
b. Manage servers and databases Backup according to the designed schedule and ensure full protection of data.
c. Maintain database systems and reporting tools.
d. Supporting the Sr.IT officer to Install the CO’s Network standard / generated software packages and maintain the setup configuration and bugs.
Metrics:
a. Database systems are running as per the SLAs.
b. Systems running at an acceptable level during working hours.

5. Network Management of LAN/WAN - Maintain the e-mail, internet connectivity, and network systems. 
• Maintain and configure the email client software (outlook … etc.), new accounts creation into CARE OKTA    E-mail System and CARE academy learning system.
• Maintain physical and virtual communication connections, including routers, VOIP Gateways, wireless pointers, switches, etc. 
• Administrate and troubleshoot the network problems and provide solutions to fulfill business requirements.
• Ensure offices are well connected to the internet and network resources. And resolve problems of connectivity.
• Administrate, Monitor and maintain the firewalls and software protection, to protect the network from external hackers, spam, Adware, and spyware.
• Participate in the installation and update the internet software/hardware protocols. 
• Support the Sr.IT officer in monitoring Internet performance in the field offices, and propose improvement needs when applicable.

Metrics:
a. Ensure all users are connected (measured by total number of users connected)
b. Systems running at acceptable level during working hours.

6. ICT Assets management - Maintain ICT assets in a good working condition.

• Participate in installing and maintaining network equipment’s, and administrate the Users authority levels according to the CO’s ICT Policies.
• Maintain ICT equipment database and records with all needed information.
• Ensure IT policies and procedures are in place and implemented.
• Participate in implementing Data Distortion Recovery Plan and procedures.
• Supporting the Sr.IT officer to manage network data and email system Backup for CARE Sudan offices, according to the schedule, and ensure that the backup data is consistence and reliable to be restored when needed.

Metrics:
a. Ratio of assets in good working condition verses non-working IT assets
b. Number of preventive maintenances conducted during the year.
c. Working Assets database/register

7. Support the IT users for CARE Sudan:
a. Support the users in installing new hardware (Printers, Scanners, Cameras…etc.) and software.
b. Troubleshooting the IT problems users face during their daily routine work.
c. Ensure the security software (Antiviruses, Malware…etc.) up to date, and the user’s data protected against the harmful programs.
d. Provide online support for network client.
8. Management of Communication equipment:
a. Organize the installation of communication equipment: telephones, HF and VHF radios.
b. Ensure that the new joined staff are trained and well oriented to use of such IT equipment’s.

9. IT Development plans, policies, ICT budget and innovations
• Participate in the IT development plans.
• Ensure IT policies and procedures are in place and implemented.
• Suggest needed actions for the enhancement of the IT plans. 
• Participate in the development of the annual IT plan for the Country Office.
• Suggest needed actions for the enhancement of the IT services. 
Metrics:
 Number of participants in the Regional ICT forums.
 Number of achieved/completed projects/plans.

10. User Support Management (Support users in CO (Incident Management & Request Fulfillment)
• Provide online support for network clients.
• Supporting the Sr.IT in managing the user help desk system (Resolve the problems; escalate to the Digital Team when needed.)
Metrics:
 Number of incident/tickets logged in and solved satisfactorily.
 Reduced number of system/devices downtime (percentage)
 Up-to-date SLAs and contracts

11. Any other assignment:
a. Perform any other assignment as required by supervisor related to the position as an ICT senior Officer.

12. Authority:
a. Directly reports to the Sr.IT officer.
b. Budget responsibility: NA
c. Financial: NA.

13. Contacts and Key Relationships:
a. Internal: Provides assistance to all IT Users to achieve maximum use of IT Capacity
b. External: Internet service providers, Computer companies, programmers, IT experts of other Country Offices.

14. Working Conditions:
a. The position is based in Port Sudan office and requires frequent travel to CARE Sudan Field Offices.

Education:  Bachelor’s degree in computer science, Electronic and Communication or recognized professional certificate such as Microsoft Certified Professional, ITIL foundation IT service management 
Experience:  3 years’ work experience in related field, preferably in international agencies.
Language:  Excellent communication in Arabic and English
Computer: Hardware/Software maintenance, technical support and troubleshooting, network maintenance, database integration and report design.

• Client focus, proactive problem solving, innovative, analytical.
• Fluent English (written and verbal)
• Professional ICT skills.
• Strong coaching, mentoring, training facilitation, and team building skills.

External candidates who are interested and meet the above requirements should submit their education and experience certificates, Cover letter & update CV to sudanjobs.net