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Background: The Accountability Assistant contributes to improving the quality of ACTED programming through the accurate registration and timely follow up of any complaints about ACTED’s activities/staff and also contributes to the development of appropriate messaging and communication strategies. The Accountability Assistant is the first point of contact for beneficiaries who need to raise complaints. As such, the Accountability Assistant will need to be neutral and establish mechanisms that based on the highest integrity which beneficiaries will trust This is a mobile position, requiring frequent travel to Several States in Southwest Sudan (Gedaref, Blue Nile, White Nile, Sennar, North Kordofan and Jazirah States). Under the authority of:
Responsible for: Non Internal relations:
External relations:
Implementing Partners/ Partner Organizations Establish and ensure effective functioning of the Beneficiary Complaints and Response Mechanism, enhance the trust and confidence of beneficiaries, identify areas of our work which need to be improved and ensure that ACTED learns from the feedback provided through this process |
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Duties and responsibilities: Establish and ensure effective functioning of the Beneficiary Complaints and Response Mechanism, enhance the trust and confidence of beneficiaries, identify areas of our work which need to be improved and ensure that ACTED learns from the feedback provided through this process
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Minimum Qualification, Skills and Experience Required:
Willingness to ask for help. |
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Please apply before 3 August in Sudan Job |
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