General: The Human Resources/Operations Manager will develop and administer all human resource initiatives and provide HR support to all departments. They will also be responsible for the office and operations management of the organization. By developing and implementing various systems and maintaining positive relationships with vendors, clients, and internal staff, the Human Resources/Operations Manager will help The Carter Center to function effectively and efficiently.

Human Resources:

• Research, implement and administer all national staff benefit plans.
• Maintain all personnel policies and procedures and provide guidance and interpretation to staff, including the Overseas Code of Conduct, Sexual Harassment Policy and the Overseas Security Policy.
• Maintain in-depth knowledge of legal requirements related to HR, including local labor law, to reduce legal risks and ensuring compliance.
• Maintain knowledge of industry trends and make recommendations to The Senior Country Representative for improvement of organization’s policies, procedures and practices on personnel matters.
• Is the point person for all staff regarding HR matters.
• Conduct and document full-cycle recruitment of new employees, including placing advertisements, developing contacts with recruiting sources, interviewing, consulting with internal hiring managers and managing orientation and on- boarding process.
• Develop and maintain human resources systems that meet TCC personnel information needs.
• Consult with line management providing HR guidance when appropriate.
• Manage staff training/development program.
• Identify and work with external HR consultants and attorneys on special projects as needed.
• Maintain all personnel files.
• Oversee performance evaluation procedures.
• Serve on several internal committees including Worksite Wellness and Diversity.
• Ability to perform staff evaluation and communicate the results with individual staff and Senior Country Representative 

Operations Systems Development and Management:

• Manage and oversee office services functions including office equipment, supplies and vendors for all offices in Khartoum and elsewhere.
• Update and maintain operations manuals.
• Play leading role in office space management, including the anticipation of office space needs and managing office moves.
• Serve as contact person for employees and vendors regarding office operations.
• Track staff requests pertaining to operations and liaise with building property manager regarding tenant-landlord issues.
• Maintain current professional insurance policies and act as point person for insurance certificate requests from staff, vendors and clients.
• Serve as purchasing agent for organization.
• Communicate with real estate advisors, brokers and building management regarding lease negotiations.

Experience and technical competencies: (include years of experience)

      Minimum 4 years' working experience in Human Resourcesand Operations with INGOs, UN agency and/or business sector.

      Demonstrated understanding and working knowledge/experience of Human Resources Management principles, concepts & processes

      Extensive knowledge on local labor law

      Experience in developing Human Resources strategies and policies, and driving implementation

      Experience using an online system for recruitments

      Excellent knowledge of ERP system. 
 

Education: (include certificates, licenses etc.)

University degree in Human Resource Management, Business Administration, or Social Sciences
 

Languages: (indicate fluency level)

Full professional proficiency in English

Core Competences: Striving for excellences, taking the lead, demonstrating integrity, and Communication.