About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

PROGRAM/DEPARTMENT SUMMARY:

The Mercy Corps Sudan program provides emergency, life-saving programming, besieged populations across the country through multiple operational offices. Mercy Corps continues to position itself as the implementing partner of choice for Emergency relief programming, Water, Sanitation & Hygiene, Shelter and Livelihood programming. Furthermore, Mercy Corps operates with a wide network of local implementing partners to advise, support.

ESSENTIAL JOB FUNCTIONS: 

Operations Coordination:

• Coordinate with Program and Operations actors on weekly activity plans and field movements in offices across; work with Operations actors to ensure that activities are appropriately resourced and needed logistics are put in place for programmatic success.
• Identify and troubleshoot main operational bottlenecks with field Operations team in different offices while prioritizing and raising long-term issues to the Operations Manager.
• Review field Administration needs for each support office, and ensure that procurements, cash advances and document reconciliation is completed in a timely manner.
• Maintain operational records, trackers, and data management remain compliant with Mercy Corps and donor policies.

Warehouse and Commodity Management:

• Coordinate with field Operations staff members regarding the warehousing needs.
• Track all the commodities movement to ensure proper management control of the stock stored in the warehouses across all warehouses.
• Maintain filing system of all supporting document that includes the Goods Received records/Waybills/Stock records/Stock release documentation, etc.…
• Ensure that all warehouses are suitable for all commodities storage that complies with Mercy Corps standard procedures related to the warehouse management.

Assets Management:

• Coordinate with Operations Manager logging all new Mercy Corps assets in the asset register and ensuring the appropriate coding and tags are placed on each item. Regularly updates asset register with changes and new acquisitions.
• Coordinate with Procurement in identifying all details of assets such as buying price, ledger reference, PR, PO and GRN number etc., ensuring that the asset register should be accurate and complete.
• Coordinating to maintain the stock of Mercy Corps assets that are not checked out and in use.
• Coordinating for checking in/out Mercy Corps owned equipment to authorized staff using the standard Mercy Corps procedures and forms outlined in the Asset Management Manual.
• Coordinating for the timely preparation of documentation of any movement of assets in Mercy Corps formats.
• Provide physical count/checks as required where all assets are located, and their status confirmed; coordinate with the responsible logistics officer for tracking assets in other offices to ensure the locations and status of assets that have moved between offices and hubs; and
• Ensure that all disposed, lost, damaged, sold, or stolen assets are properly recorded in accordance with Mercy Corps’ Field Assets Policy, ensuring that all required documentation is completed; 

Administration Support:

• Support in the smooth running of routine, administrative work.
• Ensure office and personnel policies are in compliance with Mercy Corps Field Administration Manual and National Staff Policy Handbook.
• Ensure the proper inventory of office supplies is maintained, and ensure all equipment (i.e. office telephones.) are in working order;
• Ensure proper functioning and maintenance of the office equipment and other facilities.

HR Support:

•  Hand New Positions letters to HAC and Labor Office such as Advertisement letters, shortlisting, written and oral test letters. 
• Arrangement of the written and oral test sessions. 
• Make sure HAC and Lo arrive at MC offices when there is an oral or written interview. 
• Preparing & making sure that HAC and LO receive their Payment after every session (Advertisement, written etc..). 
• Arrange for monthly orientation for new hire Staff.
• Make sure new team members sign the contract and hiring package of polices. 
• Make sure that ended contract staff leaving the office at their departure date. 
• Make sure the departure team member complete: end of service check list, exit interview and last time sheet. 
• Collect Timesheets from the staff with all the supporting documents.
• Receive all the IDs (Mc ID and Medical insurance ID) from Khartoum office and give it to the staff.

Others:

• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• Assist HR Department as a focal point in the state 
• Other duties as assigned.

SUPERVISORY RESPONSIBILITY: 

Cleaner, Driver, guards and operations assistant if applicable.

ACCOUNTABILITY: Accountable for Mercy Corps Field Asset Management Manual, Fleet Management and Warehouse Management Policies and other in-country policies and procedures in logistics as well the MC Code of Conduct and Conflict of Interest policies.

REPORTS DIRECTLY TO: Operations Coordinator. 

WORKS CLOSELY WITH:  Country director, Director of Operations, Director of programs, and all other actors with AMM authority.

KNOWLEDGE AND EXPERIENCE: 

• Degree in a relevant business field is desired. 
• 1-2 years of experience in Inventory Management, Logistics operations, or office administration.
• Strong organizational skills: ability to interact effectively with international and national personnel.
• Excellent oral and written English and Arabic skills are a must. The position is fully bi-lingual and requires clear coordination and communication in both languages.
• Strong computer skills on MS Excel, MS Access and MS Word programs. 
• A demonstrated ability to multi-task and process information into action as to not delay program activities.
• Previous experience in within the INGO is strongly desired.
• A willingness to travel throughout the project areas in the assigned Area of Responsibility.

SUCCESS FACTORS:

Critical problem-solving skills, and the ability to adapt institutional policies and donor requirements into a solution-based work plan for implementation of complex activities. The successful candidate will have a desire to grow and learn in one of the most interesting and complex crises of our times.  S/he will face challenges with a smile and lightheartedness. The successful candidate will be comfortable in asking colleagues for help as well as stepping out of her/his role to assist others. 

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today. Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and

values at all times. Team members are required to complete mandatory Code of Conduct elearning