Department Summary 

The Human Resources department is responsible for maintaining and updating all information of People and Culture documents for Mercy Corps Sudan Provides support to the management of People and Culture for Mercy Corps programming in Sudan; Assists in the achievement of MC Sudan programs objectives with the facilitation of recruitment, remuneration and staff development issues across the mission.

General Position Summary 

The HR Officer will be responsible for the day-to-day human resources work involved in MC Sudan. The selected candidate will provide support to HR Coordinator and other heads of department in facilitating the smooth operation of MC Sudan Human resources Work.

Essential Job Responsibilities 

The specific duties and responsibilities of the HR Officer include, but are not limited to, the following:

Strategy & Vision

• Support the HR Coordinator to recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed.
• Support the HR Coordinator to Set direction by prioritizing and organizing actions & resources to achieve objectives and contribute to countrywide strategy development. 

People and Culture Management

•  Support the HR Coordinator to develop, implement and administer People and Culture goals and objectives. 
•  Support the HR Coordinator to evaluate the National Staff Handbook, make necessary upgrade based on management and national staff recommendations.
• The HR Officer is accountable for overseeing the entire recruitment process, starting from advertising the job vacancies to preparing the employment contracts.
•  They are responsible for organizing the shortlisting session, as well as coordinating with the hiring manager to conduct written tests. 
• Arrange the oral test session and conduct reference checks for potential hires. 
• Ensure that all new employees sign the necessary contracts and hiring documents, and that their email accounts are set up. 
• The HR Officer also acts as a liaison between the company, the HAC and the Labor office for any recruitment-related matters.
• responsible for making the required payments to the HAC and Labor office.

 Documentation and filing:

• the HR Officer is responsible for maintaining both hard copies and scanned copies of all recruitment-related documents on the shared drive. 
• They fill out the job profiles for all hiring documents using a job profile checklist as a reference.
• Complete the employee profiles for both new and current team members, using a personnel checklist as a reference for the documentation process.
•  Support and assist the HR Coordinator to develop, implement and administer Human Resources activities including recruitment, orientation, performance evaluation, career development, training, diversity training, and any other HR function.
• Maintain appropriate records and ensure confidentiality regarding personnel activities and personnel data including employment documentation, evaluations, exit interviews and other relevant information. Periodically audit and archive information, including employee and applicant files, in accordance with national law and Mercy Corps information management strategy.
• Maintain an up dated personnel database for all national regular staff (track leave/length of assignment/personal information/promotion/merit increase/probation and annual performance review).
• Maintain and report employee statistical data, as requested and authorized by the HR Coordinator.
• Responsible for orientating newly hired personnel with respect to Orientation Matrix, policies, and procedures, including remuneration, benefits, and the organizational “work ethic”, Making sure that each new hire signed the orientation matrix.
• Be responsible to encourage all team members to complete Mercy Corps mandatory courses and other online talent development resources, and keep copies of certificates in the employee files
• Support the HR Coordinator to administer all health insurance issues including employee inquiries and communication with the insurance provider. Providing the medical insurance documentation that requested from the new hires.
• Support the HR Coordinator to facilitate the process of Social Security Accounts opening for newly hired team members if required.
• Support the HR Coordinator to draft and facilitate the payroll initiation process.by providing the information needed along with the documentation.
• Be responsible for sharing & updating the leave records and share the balance with the team members, like do the necessary update in the Mission’s HCM portal.
• Remain informed, on an ongoing basis, about current and changing HR-related laws, policies and “best practices” to ensure that current and future personnel policies, employment practices, and compensation packages are within the limits of established standards, procedures, guidelines and policies of MC, as well as national laws.
• Responsible for preparation of legal advisor payment. And making sure the service contract is up to date.
• responsible for exit procedures and final payment to depart team members.
• Responsible for preparation of opening bank accounts letters for new hires.
• Responsible for updating the recruitment tracker that concerning his/her assigned tasks.
• Responsible for Updating the HCM Tracking by adding new hires on time.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• Manage the Online Timesheet System for Mercy Corps Sudan
• Other duties as assigned.

Influence & Representation 

• Represent People and Culture Department in forums/workshops/conferences/sector coordination meetings to share best practices and findings with private sector, government, and the wider development community, as relevant.
• Develop and maintain positive working relationship with  HAC & Ministry of Labor (MoL) 

GEDSI (GENDER, EQUALITY, DIVERSITY INCLUSION)

• Support the organization’s commitment to age and gender inclusive team building process.
• Promote an inclusive and equitable workplace culture. 
• Increase staff knowledge of GDI.

Organizational Learning 

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves. 

Accountability to Beneficiaries 

• Mercy Corps team members are expected to support all efforts toward accountability, specifically 
  to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Supervisory Responsibility

●          People and Culture Intern

Accountability 

Reports Directly To: HR Coordinator

Works Directly With: All MC Sudan Team

Knowledge and Experience 

• Minimum 3 years of experience working with International NGO in HR Functions 
• Bachelor level required in Business Administration or similar field of studies.
• Computer skills are required (Excel, Word advanced level).
• Must be an independent thinker and have strong organizational skills.
• Demonstrated experience scheduling and managing staff from multiple departments.
• Willingness to travel to MC Sudan Field Offices
• Fluency in English.

The chosen candidate will have the responsibility of overseeing HR activities in the Gedaref and Kassla offices, potentially necessitating travel to other offices.

Success Factors 

The ideal HR Officer should have a good knowledge of People and Culture systems and strong communication skill. S/he should be creative and have a fun approach to teaching and leading. S/he should be able to work effectively on capacity building, mentoring and team-building techniques. S/he should be sensitive to and have an understanding of local context as well as familiarity with field staffing structures. Experience working with Senior Management on people issues is preferred. Demonstrated attention to details and ability to follow procedures, meet deadlines and work independently and cooperatively with team members.  Experience taking the lead on unfamiliar tasks within diverse cultural contexts.

Diversity, Equity & Inclusion 

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.  

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today. 

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today. Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and

values at all times. Team members are required to complete mandatory Code of Conduct eLearning.

Interested candidates they are requested to apply:

• Cover letter showing why you are interested in the job.
• Updated CV.
• Certificates
• ID, like passport or National ID card.
• Professional references in case of selection they will be contacted, and they must by professional emails. Two of them must be from current employer.