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HR Coordinator-Females are highly encouraged to apply
Mercy Corps

Mercy Corps is a global team of humanitarians working together on the front lines of today’s biggest crises to create a future of possibility, where everyone can prosper.

Our mission: to alleviate suffering, poverty and oppression by helping people build secure, productive and just communities.



 Section/Unit: Portsudan /with frequent travel to the field offices
 Supervisor: HR Manager
 No. of Post: 1
 Duty Station: Portsudan
 Duration: Full-time, Regular
 Closing Date: 21 May 2024


Mercy Corps (MC) Europe has been working in Sudan since 2009 with the goal of supporting the transition to a fair and lasting peace by implementing programs that promote long-term, sustainable development and contribute to secure, productive and just communities. 


MC Europe is facilitating recovery by addressing economic recovery needs and laying the groundwork for long-term development. MC Europe’s work in Sudan has three major components: Civil Society Development, Economic Recovery and Development and Humanitarian Assistance with activities that span many sectors including agriculture, market and livelihoods development, water/sanitation, capacity building, peace building, infrastructure rehabilitation, emergency distribution. MC Europe is committed to long-term programming in Sudan and faces numerous opportunities for expansion.  


Program / Department Summary 

The Human Resources department is responsible for providing effective and efficient services to all Mercy Corps Sudan staff.  The HR department is responsible to ensure that all the processes are performed in line with the Mercy Corps requirements, local policies and donor rules and regulations. The HR department is responsible to ensure staff wellbeing and fair treatment of all existing and new hired staff. 

General Position Summary 

The  Human Resources Coordinator position will be responsible for managing the overall efficiency and effectiveness of the HR departments for Mercy Corps Sudan. The HR  Coordinator  will be responsible to ensure that the service provided by the HR departments are compliant with Mercy Corps rules and regulations and local laws. 

 Duties and responsibilities:

The specific duties and responsibilities of the Human Resources  Coordinator include, but are not limited to, the following:

Strategy & Vision

  • Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed.
  • Set direction by prioritizing and organizing actions & resources to achieve objectives and contribute to countrywide strategy development. 


HR Management

  • Oversee all HR activities of Mercy Corps Monrovia and provide required support to the other departments.
  • Manage all HR functions in accordance with Sudan Labor Law and procedures of Mercy Corps.
  • Responsible to ensure that recruitment process follows Mercy Corps, Labor Law and donor requirements; 
  • Responsible to ensure that all HR databases are updated containing latest information (i.e. HR Database, Payroll Database, Personnel Files Database, Evaluations Tracker, Leave Tracker, Staff Contact List, Org Chart and Recruitment Tracker, HCM Tracker);
  • Responsible for reviewing timesheets on a monthly basis on Databsics  and submit support document to  finance department along with the payroll database. Provide required training to the new hires on how to fill  their electronic timesheet; 
  • Responsible to extend all staff Employment Contracts are update in due course before their expiry;
  • Responsible to ensure that monthly payslips are shared with all the staff.
  • Responsible for ensuring that performance evaluations are completed in due time and filled in personnel files accordingly. 
  • Responsible for giving the Orientation and Onboarding to the new hires as per Mercy Corps requirements; 
  • Responsible to ensure that Training Plans are in place for all staff and take place;
  • Responsible for ensuring that all new hired staff complete the MC Essential onboarding courses on due time.  Maintain a tracker to present to HQ when and if needed; 
  • Ensure that Personnel Files and Job Files are updated and contain the required documents as outlined in respective matrixes as per Mercy Corps requirements; 
  • Ensure that new hires are placed properly within the Salary Scale and consistency is in place; 
  • Ensure that all staff have Mercy Corps ID card;
  • Ensure that all staff have Medical Insurance coverage;
  • Ensure that all staff have Socially insured.  Ensure that NSS databases are updated by providing information on most recent hires and departures; 
  • Ensure that all relevant Government reports related to Employee data are submitted on regular basis; 
  • Ensure that Exit Processes are competed in line with the Mercy Corps requirements and proper forms are in place; 
  • Lead the process of any salary and benefits survey for Mercy Corps Sudan.  Present any findings to the management for further action; 
  • Manage disciplinary and other procedures related to the termination of contracts in accordance with the internal policies of Mercy Corps. 
  • Provide direct support to other MC Sudan offices and ensure all offices meet minimum HR standards. 
  • Work closely with finance/compliance to mitigate fraud, conflict of interest and legal ramifications of Mercy Corps activities.
  • In close coordination with MC’s lawyer, ensure that Mercy Corps’ Sudan staff regulations, contracts, documentation, policies and procedures are in line with the laws in Sudan and in compliance with Mercy Corps and Donor regulations.


  • Maintain appropriate records and ensure confidentiality regarding personnel activities and personnel data including employment documentation, evaluations, exit interviews and other relevant information. Periodically audit and archive or destroy dated information, including employee and applicant files, in accordance with national law.

ADMIN Management

  • Ensure that all official documents such as visas / Work permits and identification of international personnel are secured and renewed/filed in a timely manner and the list of pending visas and other official documents is updated monthly. Maintain the visa renewal database up to date. 
  • Obtain all necessary registrations, permissions and documentation for smooth operation of Mercy Corps in Sudan, and ensure renewal as necessary in a timely manner.
  • Advise staff on the current best practices in Sudan, as well as current legislation relating to tax laws, visas, travel restrictions, customs services and labor code,
  • Advise the Country Director, heads of projects and other management staff on government policies and procedures, the taxation system and the interaction with the government.
  • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
  • Any other duties as assigned by the HR Manager. 


Organizational Learning 

  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves. 

Accountability to Beneficiaries 

  • Mercy Corps team members are expected to support all efforts toward accountability, specifically 
    to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
  • Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Supervisory Responsibility

HR  Officer, Office Assistants 



Reports Directly To: Human Resources Manager 

Works Directly With: All MC Sudan Team

 Minimum Qualification, Skills and Experience Required:

Knowledge and Experience 

  • Minimum 3 years of experience working with International NGO as HR Coordinator, Senior HR Officer or Officer Human Resources  Officer 
  • Bachelor level required in Administration or Human Resources;
  • Computer skills are required (Excel, Word advanced level);
  • Must be an independent thinker and have strong organizational skills;
  • Demonstrated experience scheduling and managing staff from multiple departments;
  • Fluency in English.


Success Factors 

The ideal Human Resources and Administration Officer should have a good knowledge of Human Resources systems and strong communication skills. S/he should be creative and have a fun approach to teaching and leading. S/he should be able to work effectively on capacity building, mentoring and team-building techniques. S/he should be sensitive to, and have an understanding of local context as well as familiarity with field staffing structures. Experience working with Senior Management on people issues is preferred. Demonstrated attention to details and ability to follow procedures, meet deadlines and work independently and cooperatively with team members.  Experience taking the lead on unfamiliar tasks within diverse cultural contexts.


Females are highly encouraged to apply

You can submit the following documents as part of your application:

1. Revised resume

2. Letter of motivation

3. Certificates



The successful candidate should have the ability to apply high quality standards of programming in our teams, partners and facilities in remote and challenging environments. This requires patience, good humor while holding stead-fast to international standards in all activities. S/he must be able to work closely with a diverse team to adapt materials and methodologies to best meet the circumstances in targeted communities. S/he must work well across Mercy Corps teams who are not technical experts and are also critical to the success of these programs.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development


Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. 

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today. Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.


Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and

values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

Ethics policies and reporting misconduct

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