Reporting to the Operations Director, the IT Coordinator will provide quality leadership and oversight of all Concern Worldwide’s Country Office IT service functions, including assisting and facilitating the installation, configuration, staff training, and operations support. A key aspect of this role is ensuring all technology implementations in-country conforms to the global IT policies and procedures hence working closely with the Regional IT Advisor is vital. Another key aspect of this role will be to establish an open channel to different working groups across the country program to ensure business needs are met and IT concerns are being addressed in a timely fashion.

Under the direct supervision of Operations Director and technical support of the Regional IT Advisor (RITA), the IT Coordinator is a member of Concern Worldwide Systems Department in the Sudan Office. The IT Coordinator will be responsible for all IT and strategic oversight of the department and Country Program as a whole and is expected to perform the following assignments:

• Work in close collaboration with RITA to ensure all IT updates are shared and timely guidance is sought.
• Interact with Programs Department, Systems Department, Finance Department, and field offices to ensure understanding of business needs and efficient support is delivered.
• Provide sound advice to senior management for decision making, technical guidance, and support to staff in initiatives related to (ICT4P)
• Conduct relevant training sessions to ensure that staff possesses the knowledge and skills commensurate with their responsibilities especially in using the technologies being implemented in Concern Worldwide - Sudan.
• Manage installation, configuration, maintenance, repair, security and documentation of local area networks, servers, desktop/laptop computers, communication resources, and other office equipment
• In consultation with the RITA, test and evaluate new technologies that will improve IT support processes in Sudan.
• Investigate local Internet connectivity options to connect CP offices through VPNs and obtain adequate bandwidth for Intranet and application connectivity.
• Implement and manage backup solutions for office/individual users as per Concern’s IT recommendations and provide the necessary training on the use of these back-up solutions.
• Help ensure successful implementation of Concern’s IT global initiatives and policies.
• Creation of a country IT strategic plan to improve the IT state of the country program in line with Global IT strategy focused on SMART objectives measured every quarter.
• Participate in Country Office management meetings, grants and proposal sessions to lobby and advocate for IT initiatives in line with the set roadmap.
• Enforce network security policies, Maintain firewall rules and perform regular security sweeps for new vulnerabilities
• Microsoft Office support, Active Directory Maintenance, VMware, Windows server logging of problems in Concern IT enterprise ticketing helpdesk system; Sudan mailing list management
• Verify and provide technical consultancy to procurement in regards to purchasing spare parts for IT equipment and ensuring equipment purchased are of the right specifications and conform to Concern Worldwide’s standard specifications
• Participate in the annual budget planning and ensure allocation for the necessary IT investments to acquire the required infrastructure that corresponds to the business needs
• Ensure IT support to all field offices.
• Act as the IT Lead for  country office program
• Maintain staff by recruiting, selecting, orienting, and training; accomplish IT staff results by communicating job expectations; planning, monitoring, and appraising job results.
• Perform other duties as directed by the Systems Director.

People Management: 

Effectively manage the performance of the direct reports in Port Sudan by:

• Contributing to the capacity building and career development (Of all staff under supervision) through technical support and on-the-job training and coaching, including in particular a thorough induction at the start of their contract.
• Ensuring that all LIT staff members have accurate job descriptions and that each member of the team fully understands outcomes expected of them, by setting SMART objectives, and that they are aware of the success criteria relating to their work.
• Ensuring that all IT staff members are aware of and comply with all of Concern’s policies and procedures.
• Monitoring and reviewing performance of the IT Department staff and holding staff accountable for meeting their success criteria; giving corrective feedback where required and taking decisive action in the case of poor performance.
• Ensuring that work within the team(s) is planned and organised in a way which will meet the organisation’s needs in the most cost effective manner possible; ensuring that team members are given appropriate workloads and are working efficiently.
• Overseeing the IT department’s Leave Planning and monitoring staff attendance.
• Provide technical supervision and guidance to field office based IT office.

Capacity Building:   

• Design, plan and implement a capacity building plan for all relevant Concern Sudan staff on key elements of the different components of the IT department. 
• Contribute to the daily capacity building and strengthening of decision making capacities of Sudan national staff.

Accountability 

In line with Concern’s commitments under the Core Humanitarian Standard (CHS): 

• actively promote meaningful community participation and consultation at all stages of the project cycle (planning, implementation, M&E); 
• work with relevant colleagues  to ensure that the Complaints and Response Mechanism (CRM) is functional and accessible, that feedback and complaints are welcomed and addressed; 
• Work with relevant colleagues  to ensure that information about CRM, safeguarding and expected staff behaviour is disseminated among programme participants and communities. 
• Ensure the highest stands of accountability through ensuring good communication and information sharing within and outside the organization.

Other:

• Actively participate in collective exercises such as preparation or updates of Preparing for Effective Emergency Response (PEER) plan, Security Management Plan (SMP) and other Concern initiatives. 
• Take active measures to address equality issues, particularly relating to gender, in programme as well as operational activities.
• Be aware of, understand and comply with all of Concern’s policies and procedures (Code of Conduct and its associated policies, finance, logistics, HR, security management etc).
• Contribute to ongoing security management and planning as necessary.
• Actively participate in any emergency response if called upon to do so (within the existing programme area or in a new one).

Undertake other related duties as may reasonably be assigned by the Systems Director.

Other duties

The above duties will be prioritised by the manager in consultation with the post-holder. The post-holder may be asked to re-organise their work to help Concern respond to changes in type or extent of need. This would be done in a way consistent with the purposes of the post and in consultation with the post-holder.

Confidentiality:

Except in the normal duties of work, information relating to the practices and business of Concern Worldwide must not be disclosed to another person or organisation without authorisation.

To apply: Please, submit a cover letter ,CV detailing your experience, skills and qualifications, a telephone contact number and two professional references to Labour office or Concern Worldwide office in in Port Sudan www.sudanjob.net (website).

Concern is an equal opportunity employer. Qualified women candidates are particularly encouraged to apply.

Only short-listed candidates will be contacted for the interview. To find out more about Concern Worldwide visit our website at http://www.concern.net   

Closing date: 25th February 2024.

Concern Code of Conduct and its Associated Policies.

Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s

Core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies

.