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Mercy Corps

Mercy Corps is a global team of humanitarians working together on the front lines of today’s biggest crises to create a future of possibility, where everyone can prosper.

Our mission: to alleviate suffering, poverty and oppression by helping people build secure, productive and just communities.



 Section/Unit: Operations
 Supervisor: 0perations Officer
 Duty Station: Kadugli
 Duration: Regular
 Closing Date: 12 Feb 2024


Location: SKS / Kadugli  

Position Status: Regular

Salary Level: 704 USD 


About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have a long-term impact.


The Program / Department / Team (Program / Department Summary)

The Mercy Corps Sudan program provides emergency, life-saving programming, to besieged populations across the country through Multiple operational offices. Mercy Corps continues to position itself as the implementing partner of choice for Emergency relief programming, Water, Sanitation and hygiene, Shelter, and Livelihood programming. Furthermore, Mercy Corps operates with a wide network of local implementing partners to advise, and support.


The Operations Department provides key support to the entire country program in procurement, asset management, warehouse management, fleet management, and facilities & office management for successful program implementation. 


The Position (General Position Summary)

The Operations Assistant is responsible for all facilities & office management functions and logistics (asset management, fleet management and warehousing) functions in a specific field office.

 Duties and responsibilities:

Essential Responsibilities (Example Section Below - Adapt to Specific Role)


Facilities and Office Management 

  • Ensure administration policies and procedures are implemented as described in the Field Facilities and Office Management Policy. 
  • Oversee facility management, including housing and office leases; ensure that security standards are maintained at all premises.
  • Coordinate general office management tasks. 



  • Assist in maintaining the Fleet and ensure smooth movement for staff and commodities in the region.
  • Assist in supervising the rental vehicle service providers following the outlined procedures in Fleet Management Manual. 
  • Assist in organizing/ managing the stock of the warehouses.
  • Maintaining a comprehensive warehouse record.
  • Assist in maintaining the Stock counts in Mercy Corps warehouses with support of other team members.
  • Update the asset and inventory databases.
  • Compiling reports regarding any incidents and reports according to the Mercy Corps Field Asset Management Manual.
  • Coordination with Programs and Finance Departments regarding fiscal year end and grant end asset verification. 



Supervisory Responsibility

Cook, Cleaner, Guard



Reports Directly to the Operations officer 

 Minimum Qualification, Skills and Experience Required:

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.


Minimum Qualification & Transferable Skills 

  • Relevant qualification in the field of admin and logistics 
  • 2 years minimum of relevant experience
  • Excellent oral and written English skills. 
  • Strong computer skills on MS Excel, MS Word programs. 
  • A demonstrated ability to multi-task and process information into action so as to not delay program activities.


Success Factors 

The successful Operations Assistant will assist logistics and warehousing tasks in delivering successful programs while demonstrating excellent stewardship of donor funds and compliance with Mercy Corps and donor regulations. They will maintain strong cooperative relationships with other departments and interact effectively with international and national personnel both in a managerial and training capacity while demonstrating the ability to multi-task, meet deadlines and process information in support of changing program activities. The most successful Mercy Corps staff members have a solid commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.



Living Conditions / Environmental Conditions

The position is based in Kadugli -SKS  and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. 


Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development


Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. 


We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.


Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. 


We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.


Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis

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