About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have a long-term impact.

The Program / Department / Team (Program / Department Summary)

The Mercy Corps Sudan program provides emergency, life-saving programming, to besieged populations across the country through Multiple operational offices. Mercy Corps continues to position itself as the implementing partner of choice for Emergency relief programming, Water, Sanitation and hygiene, Shelter, and Livelihood programming. Furthermore, Mercy Corps operates with a wide network of local implementing partners to advise, and support.

The Operations Department provides key support to the entire country program in procurement, asset management, warehouse management, fleet management, and facilities & office management for successful program implementation. 

The Position (General Position Summary)

The Operations Officer is responsible for all facilities & office management functions and logistics (asset management, fleet management and warehousing) functions in a specific field office.

Essential Responsibilities (Example Section Below - Adapt to Specific Role)

• Promptly process service and goods purchase requests for the respective office in coordination with procurement.
• Manage the fleet and the movements and ensure the travels for national and international Mercy Corps or official visitors as per the movement plans.
• Must have a clear understanding of all Mercy Corps policies and operation requirements.
• Any coordination required with multiple stakeholders (internal/ external) for commodities movement for and to the warehouse.
• Assist in purchasing items required for office operation in coordination with procurement.
• Receive and certify all purchases made by Mercy Corps in the field office for operation use.
• Document all Logistics procedures and keep file copies of all documentation.
• Responsible for Fleet management and reporting.
• Responsible for Warehouse management and reporting.
• Responsible for Assets and Inventory management and reporting.
• Responsible for admin, facilities management and facility contracts for Mercy Corps offices, guesthouses and warehouses.
• Maintain a clear record of all leases.
• Assist in operation utility bills like water and power bills.
• Manage the transportation of goods/supplies in Mercy Corps operational areas and to beneficiaries.
• Ensure that commodities stored in the warehouse/storage are safe and in good condition.
• Contributes to team effort by accomplishing related results as needed.

Reporting& Records Management

Ensure that all operation records are properly kept and all reports submitted in a timely manner by:

• Maintain an up-to-date tracking sheet for Sudan country leases, and ensure that all the payments are submitted before a sufficient time for the landlords to be received.
• As a focal point for the weekly operation update (to collect the weekly reports from all of the operation assistants among the country offices). 
• Ensuring that all documentation and correspondences arising out of any operation-related transaction are appropriately documented and incorporated in the corresponding operations file.
• Maintaining a and ensure that the monthly update for the transport, generator, fuel and vehicle maintenance  reports 

Supervisory Responsibility

Operation assistants among the country offices 

Accountability 

Reports Directly To: Operation Coordinator

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, and other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.

Success Factors 

The successful Operations Officer will assist facilities & office management tasks and logistics (i.e., asset, fleet and warehousing) tasks in delivering successful programs while demonstrating excellent stewardship of donor funds and compliance with Mercy Corps and donor regulations. They will maintain strong cooperative relationships with other departments and interact effectively with international and national personnel both in a managerial and training capacity while deonstrating the ability to multi-task, meet deadlines and process information in support of changing program activities. The most successful Mercy Corps staff members have a solid commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

Living Conditions / Environmental Conditions

The position is based in Port Sudan, and it requires up to 60% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. 

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. 

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. 

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants, or others, are treated with respect and dignity. We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

Minimum Qualification & Transferable Skills 

• Relevant university degree or equivalent.
• 2-3 years of experience in Logistics, Admin, Asset, Fleet Management, and warehousing
• Effective verbal and written communication, organizational skills 
• Basic computer skills (Word, Excel) 
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members and a proven ability to solve problems independently without direct supervision.
• Working experience with humanitarian organizations will be considered as an add.