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INFORMATION SYSTEMS SPECIALIST
Medecins Sans Frontieres Holland


Médecins Sans Frontières (MSF) translates to Doctors without Borders. We provide medical assistance to people affected by conflict, epidemics, disasters, or exclusion from healthcare. Our teams are made up of tens of thousands of health professionals, logistic and administrative staff - bound together by our charter.  Our actions are guided by medical ethics and the principles of impartiality, independence and neutrality. We are a non-profit, self-governed, member-based organisation.


MSF was founded in 1971 in Paris by a group of journalists and doctors. Today, we are a worldwide movement of nearly 65,000 people.


 Vacancy No: 22023
 Section/Unit: Logistic & Supply
 Grade Level: 8
 Supervisor: Logistic Coordinator
 No. of Post: 1
 Duty Station: Port Sudan
 Duration: 6 months
 Closing Date: 27 Oct 2023

 
 Background:

Planning, coordinating and ensuring the autonomous implementation, maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users and Logistic experts in the mission, in accordance with MSF standards, policies and protocols, in order to guarantee the efficient use of all IT and Telecom services and infrastructure. Providing an appropriate high-level technical support to his/her Logistics Coordinator.



 
 Duties and responsibilities:

  • Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures, as well as actual and future needs;
  • Adapting and ensuring compliance of general IT and Telecom policies, guidelines, and documents in order to meet mission’s specific needs, as well as ensuring their implementation to enable the development of the mission in perfect working conditions upon validation from the Logistics Coordinator;
  • Preparing and collaborating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process. Preparing all technical content related to national tenders for IT and Telecom deployment and participating in the selection;
  • Supervising, implementing and improving data security protocols (data saving, firewall, user access right, backup, equipment and software security, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency [in case ICT (Information and Communications Technology) Supervisor(s) is/are not present in the project/mission];
  • Supervising, leading and delegating tasks to the ICT Supervisor(s). Participating in the recruitement process with the support of the HR Department, the Logistics Coordinatorr and the HQ Technical Referent(s);
  • Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with HQ Technical Referent(s) for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at the mission level are appropriately escalated;
  • Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;
  • Following up, participating in regular reports at coordination level in accordance with MSF guidelines and reporting on the work’s progress and on all IT and Telecom technical aspects of the work. Updating and archiving all user and ICT related documentation due to changes in the IT and Telecom infrastructures;
  • Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;
  • Performing any other tasks specific to his/her area of specialty, as defined in his/her job description and according to the line manager. 
  • Make sure all the MSF ICT equipment is installed and maintained as per MSF standards throughout the mission.
  • Responsible for installation, configration and management of all the ICT equipment throughout the mission in close collaboration with LogCo and Technical referent (NBO).
  • Make sure to check all the ICT local purchases and International purcahses quality.
  • Provision of inputs to the LogCo for developing/updating the mission ICT, cmart phone and communication policies. Implemetation of the mission policies and ensuring the strict compliance.
  • Provision of inputs in the budgeting and identifying the adequate equipment needs for the projects/mission.
  • Make sure MSF data is well protected, all the tools and softwares are up to date.
  • Regular field visits, support to the project team and sharing the reports on time.
  • Updating the ICT mission inventory.
  • Training and coaching of the mission staff linked to ICT and logistics. Briefing on ICT and communication to all the new arrivals.
  • Any other task assigned by supervisor.

 
 Minimum Qualification, Skills and Experience Required:

  1. Education
  • Essential university or technical school diploma. Certification in network or server administration would be an asset.
  1. Experience
  • Preferably 5 years of proven experience in IT or technical functions 
  1. Languages                       
  • Preferably B1-B2 English.
  1. Knowledge
  • Expertise in latest version of Microsoft Operating System and business applications (Office365)
  • Understanding of Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V)
  • Good knowledge in Network Administration (LAN, VLAN, network policies and protocols)
  • Good knowledge of computer’s hardware and maintenance process, IT security best practices and IT service management tools (ITSM)
  • Understanding of radio telecommunication concept (HF, VHF, GSM, satellite)
  • Teaching and supporting skills 
  1. Competencies
  • Results and Quality Orientation 
  • Teamwork and Cooperation 
  • Behavioural Flexibility 
  • Commitment to MSF Principles 
  • Stress Management 








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