Muslim Aid is a faith-based British international charity that provides help to people who are victims of natural disasters, conflict or suffering from poverty, hunger, disease and illiteracy. It was established in the United Kingdom in 1985 in response to the drought in the Horn of Africa. Muslim Aid's Sudan Country office (MASCO) was set up in 1991 in response to the strategic need and to enable the continuation of effective aid work in the country. Currently, Muslim Aid is implementing projects in Kassala, Central Darfur and Red Sea State , Algazieera State , Gdarief State in Sudan.
No. of Post:
19 March 2023
MEAL Assistant will be responsible for monitoring of projects implemented in Khartoum State. S/He will be responsible for managing the accountability assigned number, receive, record and share feedback and complaints flowing through the system with respective staff. He/she will compile all the feedback and complaints received through the system from MA operation areas on the assigned accountability database, periodically analyses and share the reports/analysis with respective staff.
Duties and responsibilities:
Track the performance and quality of implemented project(s) in Khartoum State.
Share findings/gaps from field monitoring visits with project respective staff in comprehensive reports, agree and document actions for improvement.
Generate and share timely weekly field monitoring reports to MA-MEAL Coordinator.
Work with project staff to monthly update the Project Performance Tracking Table (PPTT) and summary of project monthly achievements/gaps, and help identify and alert critical gaps in a timely manner.
Maintain, update and consolidate monthly action plan trackers.
Support the MEAL team to ensure timely information sharing about MA, projects and feedback mechanisms available with affected beneficiaries.
Maintain and manage the accountability assigned number for beneficiaries to provide feedback and voice their concerns.
Ensure feedback and complaints mechanisms are accessible for beneficiaries during specified time and confidentiality aspects are adhered to.
Receive record and share feedback calls from beneficiaries with respective staff for resolution.
Ensure all feedback or complaints received countrywide are logged on the accountability database, analysed and shared regularly with program staff for learning.
Provide support on admin, logistics and operations tasks for MEAL functions in the field, i.e., needs assessments, consultantís baseline and evaluation, etc.
Any other tasks given by line manager within purview of MEAL Assistant.
MA Global Safeguarding Policy:
Act as an ambassador for safeguarding in both your professional and personal life. Never abuse your position of trust and authority.
Keeping all people we work with specifically children, safe from deliberate harm/risk or inadvertent harm/risk. This is a top organizational and personal commitment, and the standards of behavior towards children expected by the organization should reflect both in your personal and professional life.
Behave towards children in a way, which reflects the MA Code of Conduct and Safeguarding Policy.
Report any Safeguarding issues or concerns in a timely way according to the Country reporting system and procedures.
Ensure all MEAL activities for each program /project include safety and safeguarding principles and to report concerns and issues arising.
Ensure each project has a system, developed in consultation with beneficiaries, to promote, regularly collect and respond to feedback, suggestions, and complaints from children, beneficiaries and community members regarding the safety of the program.
Ensure safety and safeguarding of beneficiaries is integrated in the terms of reference of mid-term reviews and evaluations and reports have conclusions and recommendations on how safety and safeguarding is integrated in MA programming
Ensure beneficiary (especially childrenís) knowledge of the Safeguarding Policy and mechanisms for raising concerns/complaints about staff or Safeguarding risks.
Communicate the Safeguarding messages to partner organizations of all kinds including government and line ministries.
Minimum Qualification, Skills and Experience Required:
At least university degree in social science, economics, health, nutrition or other discipline relevant to humanitarian programming.
Experience & knowledge:
Minimum 1 years of field experience in MEAL work.
Skills and Abilities
Proficiency in advance excel, Word, and PowerPoint, SPSS and online data collection tools (Kobo collect)
Detail oriented and the ability to prioritize tasks effectively and meet deadlines
Relevant analytical skills and attention to details
Proven initiative and ability to work independently
Good English writing skills.
Willingness and ability to frequently travel
A strong communicator, demonstrating the ability to network, present and negotiate effectively at a very senior level
Aware of international quality standards (Red Cross Code of Conduct, SPHERE Standard, HAP Standard) and experience of using these standards in practical ways to promote quality and accountable programming;
Work independently, accurately and efficiently to deadlines and targets, often under pressure, managing a wide and varied workload, using strong organizational skills, with minimal supervision
Knowledge and experience on Health and Nutrition programs
Experience in both emergency and development contexts;
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