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Medecins sans Frontieres

MSF - Swizerland - Sudan

Médecins sans Frontières is a private international medical emergency organisation. It provides assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflicts, and does so irrespective of race, religion, creed or political convictions.

 Vacancy No: 33
 Gross Salary: 968 USD
 Section/Unit: Logistics
 Grade Level: 6
 Supervisor: Logistics Coordinator
 No. of Post: 1
 Duty Station: Khartoum, with frequent field visit if needed
 Duration: 6 Months
 Closing Date: 01 Dec 2022


Medecins Sans Frontieres (MSF) Switzerland is an international non-governmental organization working in the field of medical care in Sudan. We are looking for a qualified candidate to fill in the position of ICT SUPERVISOR Executing the maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users under his/her responsibility in accord-ance with MSF standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure.

 Duties and responsibilities:

  • Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures;
  • Supervising, implementing and improving data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency;
  • Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately escalated;
  • Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;
  • Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures;
  • Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process;
  • Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;
  • Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager.
  • Base in Khartoum with possibility to moved to other project according to MSF need 
  • Filling the gap either for IT field or coordination 
  • Perform preventive maintenance for IT and Telecom infrastructure

 Minimum Qualification, Skills and Experience Required:

  1. Education
  • Essential secondary education and formal technical training. Certifications in the domain would be an asset. 
  1. Experience
  • Preferably 1-2 years of proven experience in IT or technical functions 
  1. Languages                        
  • Very good command of English Language and Arabic.
  • Preferably technical English
  1. Knowledge
  • Expertise in latest version of Microsoft Operating System and business applications (Office365)
  • Good knowledge of computer hardware and maintenance processes, network theory and their respective protocols, main email systems, IT security best practices and IT service management tools (ITSM)
  • Understanding in Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V)
  • Understanding of radio telecommunication concepts (HF, VHF, GSM, Satellite)
  • Teaching and supporting skills
  1. Competencies
  • Results and Quality Orientation
  • Teamwork and Cooperation
  • Behavioural Flexibility 
  • Commitment to MSF Participles  
  • Stress Management 

Application in English language must include:

  • Cover Letter Explaining your motivation for this position
  • Complete CV Copies of all certificates and diplomas mentioned in the CV.
  • Updated contact details (candidate’s phone number and a backup phone number)
  • Contact information of the previous employer/s for reference.
  • National Identity Card

Application to be sent to MSF Swiss Office in Khartoum Eltaief House No 128 Block 22 Badr Street, Khartoum / HAC Labour Office or apply Online through Sudan Jobs site before 01 of December 2022. Only short listed candidates will be contacted.


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