GOAL believes in a world where poverty no longer exists, where vulnerable communities are resilient, where barriers to well-being are removed and where everyone has equal rights and opportunities. Join our team and help bring this vision to life.
One Year Renewable, with three-month probation period
24 Nov 2022
GOAL’s mission is to work with the most vulnerable communities to help them respond to and recover from humanitarian crises, and to assist them to build transcendent solutions to mitigate poverty and vulnerability.
GOAL has been working in Sudan since 1985, towards ensuring the poorest and most vulnerable in our world and those affected by humanitarian crises have access to the fundamental rights of life, including but not limited to adequate shelter, food and livelihoods, water and sanitation, nutrition, healthcare and education. GOAL implements a range of multi-sectoral development, resilience, recovery and humanitarian responses programmes by being sensitive to cross-cutting issues including gender, accountably, child protection, HIV/AIDS.
GOAL is currently working directly in North Darfur and South Kordofan States, managed by GOAL offices in these states and in Khartoum. The current GOAL programmes focus on four main sectors: Primary Health Care, Nutrition, Water Sanitation and Hygiene (WASH) and Food Security and Livelihoods (FSL).
Duties and responsibilities:
The IT Coordinator shall lead, manage, supervise, operate, and ensure continual improvement of the information technology services in GOAL Sudan Country program. .
The Incumbent will:
Facilitate achievement of the goals of the GOAL Sudan development and Business Delivery Model regarding both program and operational activities by ensuring a well – managed, robust, efficient, innovative and high available IT services.
Ensure delivery of high-quality IT services and enable achieve organizational satisfaction.
Ensure that IT infrastructure are always aligned with GAOL Global guidelines and process need in country office and field offices.
Ensure high team spirit and motivation within the country IT Team.
Key Duties and Responsibilities
Under the supervision of the system director, the Information Technology Coordinator will.
Work closely with area coordinator in North Darfur and South Kordofan and other program staff, both Khartoum and field based, to develop overall strategy for ensuring optimal use and support of IT resources, both human and physical, in GOAL field offices.
Oversees the overall IT Infrastructure and services in Country office and attached field offices.
Supervise and lead the IT team in GOAL Sudan Program.
Provide high level technical and coordination support to cater for speedy resolution of complex incidents and problems related to connectivity, applications access and unified communication services.
Serve as a key IT Country point of contract for issues, service needs and delivery as well as act as in interface with corporate IT services team in Head Quarter.
Directly involve in maintenance and implementation of complex IT infrastructure component in Khartoum office and attached field offices.
Carry out regular need assessment and ensure the IT services always respond to GOAL business need.
Review and validate technical terms of reference and ensure that specific requirements are defined during procurement of IT services and goods.
Provide inputs and validate procurement plan for IT services and goods.
Participate in the IT strategy of GOAL Sudan program.
Ensure that IT resources are always available in Khartoum office and field offices.
Ensure that IT standard and policies in Khartoum and field offices are aligned with corporate one, and they are properly enforced, and computer / IT devices users are trained to understand these policies and standards.
Maintain strong relationship with external IT services providers and partners.
Verify and confirm all work performed by 3rd parties in the Khartoum office and field offices; record and report non-performance accordingly.
Monitor service performance for critical infrastructure service.
Co -lead all ICT projects that are deployed in the country program and ensure that necessary communication and protocol are observed.
Prepare IT related annual work plan and relevant budget.
Contribute to the country communication strategy and produce regular reports regarding the performance of the IT Services and highlighted deviations, propose and implement improvement plan and methods.
Identify skill gap and training requirements; plan and execute.
Conduct internal IT service audits and user’s satisfaction survey and communicate results to SMT.
Minimum Qualification, Skills and Experience Required:
Master degree in IT, Electrical, communication Engineering, Computer Science and other related fields.
Minimum 7 years of working in design, implementation and operational management of ICT.
Proven experience in implementing, managing and operating ICT.
Excellent knowledge of it in infrastructure, business, and Applications.
Experience in providing good technical team leadership.
Ability to respond technical and business issues and solution.
Focussed on delivering operational stability for customers, results driven.
Sound skill in planning, designing, implementing and managing ICT.
Leadership and supervision skills.
Positive attitude among staff toward technology utilization.
Team building and conflict resolution skills.
Effective communication skills.
Practical problem solver who adapts IT Business tools to diverse operating needs.
Ability to communicate effectively (written and Oral) in English
Knowledge of Excel, Word, PowerPoint, MS, and SAP.
Accountability within GOAL
A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:
Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols.
Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
Report any concerns about inappropriate behaviour of a GOAL staff or partner.
Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.
General Terms and Conditions
This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document
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