Client Responsiveness Officer
International Rescue Committee

The International Rescue Committee responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future.

 


 Salary: $700-$1000
 Section/Unit: MEAL
 Grade Level: 8B
 Supervisor: MEAL Manager
 No. of Post: 1
 Duty Station: Khartoum
 Duration: 12 Months
 Closing Date: 30 Sept 2022

 
 Background:

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today work in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

 

The Clint Response Officer will be responsible for assisting the project staff in facilitating and organizing the feedback and complaint mechanisms for IRC projects in Khartoum. The Clint Response assistance will ensure the implementation of the feedback and complaint mechanisms agreed upon by IRC and the donor. The Clint Response assistance will ultimately be responsible for ensuring that the feedback and complaint mechanisms are culturally appropriate, accessible, and efficient. The Clint Response Officer is responsible for managing The Clint Response Mechanisms of the key components of IRC programs that include health and nutrition; water, sanitation, and hygiene (WASH); CP and WPE. 



 
 Duties and responsibilities:

Accountability and Monitoring Systems

  • update Clint Response tools, databases, weekly and monthly reporting formats in close collaboration with the MEAL Manger /sectoral managers or focal points.
  • Using and fill mobile data collection; using Kobo Collect, CommCare and the IRC apps to collect and analyze data.
  • Beneficiary counting: a quarterly gender and age dis-aggregated overview per grant per sector should be provided.
  • Responsible on data management and storage to field, in collaboration with IT.
  • Manage the development of effective and sustainable feedback mechanisms to IRC from program beneficiaries/stakeholders.
  • Contribute to the rollout of IRC global strategic initiatives related to measurement and accountability and enable reporting against IRC global standards and requirements.

Assessment, Learning, and Documentation

  • Ensure relevant, timely, and quality support to the field office on assessments and evaluations, i.e., support in developing the survey tools, data analysis and report writing.
  • Attend and participate in semi-annual meetings with other MEAL Officers, and the MEAL Manager on project monitoring and learning updates, achievements, challenges.
  • Provide documentation and dissemination of key findings stemming from monitoring, assessment, and other learning activities.
  • Track and ensure organized, comprehensive electronic filing of documented findings/analyses.
  • When appropriate/applicable, facilitate and participate in information sharing opportunities among IRC offices under the supervision of MEAL manger.

Capacity Building

  • Facilitate capacity building for other IRC staff (especially the MEAL Manger /sector managers or focal points on skills and knowledge related to M&E and accountability and learning, including related IRC global initiatives. Relevant topics may include but are not limited to, designing monitoring tools, monitoring budgets, analyzing monitoring data, conducting assessment/ evaluation, and implementing feedback mechanisms.

 
 Minimum Qualification, Skills and Experience Required:

Education:

Bachelor’s degree in social sciences, systems science, and/or other relevant fields with at least three years of relevant professional work experience.

Work Experience:

  • Minimum of two years’ experience, preferably in an international NGO, in similar role/with similar responsibilities.
  • Demonstrated understanding of direct monitoring and evaluation experience, specifically in the humanitarian and development context.
  • Demonstrated experience developing tools and systems for, and building capacity of others in skills related to, program tracking and documentation.
  • Knowledge of Health, Nutrition, Environmental Health, protection 
  • Knowledge of monitoring and evaluation methodologies, including logical models, conceptual frameworks, and assessment/evaluation.
  • Demonstrated experience of implementing beneficiary complaint and feedback mechanisms.
  • High proficiency in Microsoft Word and Microsoft Excel.
  • Preferred knowledge of mobile data collection tools such as Kobo Collect or CommCare.
  • Familiarity with information management systems and analysis software is a plus.
  • Effective, high-quality communication, writing, and interpersonal skills are essential.

Personal specifications:

  • Ability to work under pressure, long work hours, and high workload.
  • Ability to independently organize work and prioritize tasks.
  • Self-motivated, honest, highly responsible, and punctual.
  • Ability to work both independently and as part of a team.
  • Applicants, and especially women, having experience in a refugee setting are encouraged to apply. 

Standard of Professional Conduct

IRC and IRC employees are required to abide by the values and principles outlined in the IRC Way – Code of Conduct which are Integrity, Service, and Accountability. In accordance with these values, IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons, and several others. 

 

Gender Equality & Equal Opportunity

We are committed to narrowing the gender gap in leadership positions. We offer generous benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances. We welcome and strongly encourage qualified female professionals to apply.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Ensuring the non-disclosure of any information whatsoever relating to the practices and business of IRC acquired in the course of duty, to any other person or organization without authority, except in the normal execution of duty.




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